Veterinary Assistant - Pharmacy & Clinical Support - Shiloh Animal Hospital

Veterinary Assistant – Pharmacy & Clinical SupportWe are a holistic/integrative practice and utilize a fair amount of Chinese herbs in addition to acupuncture, spinal manipulation, and "normal" medicine. We are looking for a motivated, organized, and team-oriented Veterinary Assistant to take ownership of our online pharmacy program while providing hands-on clinical support throughout the hospital.This is a unique opportunity for someone who enjoys both client communication and patient care. The primary responsibility of this position is to promote and support our online pharmacy, helping clients understand the convenience of ordering their pets' medications and products through our preferred online platform. This includes responding to client requests promptly, encouraging online pharmacy use, and helping ensure clients have a positive and seamless experience.When pharmacy responsibilities allow, this individual will serve as an extra set of hands throughout the hospital, assisting the veterinary team with patient care, appointments, and daily workflow. We are looking for someone who enjoys taking initiative, identifying opportunities to help, and keeping things moving in a busy veterinary environment.This position is ideal for an experienced Veterinary Assistant who enjoys having a specialized area of responsibility, or someone with a pharmacy, retail, or customer service background who is interested in growing their veterinary skills.Key ResponsibilitiesOnline Pharmacy Management & Client CommunicationPromote our online pharmacy as the preferred option for clients purchasing medications and other pet products.Respond to online pharmacy inquiries and client requests in a timely, professional manner.Educate clients on the convenience and benefits of ordering through our online pharmacy.Help clients navigate the online ordering process and resolve routine questions or concerns.Monitor outstanding requests and follow up to help ensure a smooth, timely experience.Take ownership of the pharmacy workflow, look for opportunities to improve client engagement, and help increase online pharmacy utilization.Communicate medication-related questions or concerns to the appropriate veterinary team member.Veterinary Assistant & Clinical SupportProvide additional support during appointments by helping prepare rooms, assist with patient intake, and keep appointments moving efficiently.Safely restrain and handle patients during examinations and procedures.Assist with venipuncture, sample collection, laboratory testing, and radiographs as trained and authorized.Help maintain clean, organized examination rooms, treatment areas, and equipment.Assist team members with patient care and other veterinary assistant duties as needed.Recognize when the hospital team needs support and proactively step in to help manage workflow during busy periods.Teamwork & Hospital OperationsCollaborate with veterinarians, technicians, assistants, and client service team members to support efficient daily operations.Help identify workflow bottlenecks and communicate when additional assistance or task prioritization is needed.Demonstrate initiative, organization, attention to detail, and a willingness to learn.Maintain a professional, compassionate approach with clients, patients, and coworkers.What We're Looking ForA strong interest in veterinary medicine, pharmacy operations, or both.Excellent communication and customer service skills.Strong organizational skills and the ability to manage follow-ups and competing priorities.A proactive mindset and willingness to take ownership of a project or process.Comfort working in a fast-paced environment and shifting between pharmacy responsibilities and clinical support.A collaborative attitude and a genuine desire to help the entire hospital team succeed.Veterinary assisting experience is preferred, but we are open to candidates with pharmacy, retail, or customer service experience who are eager to learn and develop their veterinary skills.Why This Opportunity?This role offers the chance to develop a specialized area of expertise while remaining involved in hands-on veterinary care. You will have the opportunity to make a meaningful impact on the client experience, help improve pharmacy utilization, and support the clinical team in providing excellent patient care.If you enjoy staying organized, helping people, solving problems, and being the person your team can count on, we would love to hear from you.Responsibilities and BenefitsHow You're SupportedAs part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.Competitive CompensationA competitive hourly rate or salary based on your experience and role.Health & WellbeingWe offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.Financial SecurityPlan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.Commitment to GrowthWe support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.The Power of a NetworkJoin a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.Valuable PerksEnjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.About Mission Pet HealthMission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.