Field Service Technician

Job Description

Job Description

Field Service Technician

Arthur G Russell Company is a World Leader in Engineered to Order Custom Assembly Machinery. Established in 1945 AGR has developed a wealth of technology and experience that serves the medical, alternative energy and consumer product industries.

Our Mission

We exist to provide challenging, rewarding, and secure jobs for our team members and to benefit our community.

Our Guiding Principles

1. We follow the Golden Rule by treating employees, customers, and suppliers as we want to be treated.
2. We support the health and welfare of our people and their families by encouraging family first, providing meaningful work, and generous benefits.
3. We behave ethically by always doing the right thing even when no one is looking.
4. We always do right by the customer by delivering what we promise and striving to exceed expectations.
5. We have an environment of continuous learning by providing opportunities for career growth and supporting higher education and specialized training.
6. We recognize good work by celebrating successes, giving timely recognition, and ongoing feedback.
7. We have an environment of accountability that supports each other to meet our commitments.
8. We take pride in our Company and quality of work by taking personal responsibility and delivering excellence.
9. We serve our local and global community by supporting those in need and the development of the future manufacturing workforce.
10. We consider our environmental impact by recycling and minimizing our energy and resource consumption.

If you are interested in the rewards of working in a challenging, team oriented, successful organization, then AGR may be your next home.

As a field service technician, you will be Responsible for the installation, maintenance, and repair of automated machinery and systems. This role requires a strong understanding of mechanical, electrical, and automation systems to ensure optimal performance and minimal downtime. Work to be performed at the lowest cost consistent with quality standards, design requirements and completion schedules.  

Essential 

• Set up and configure new automation machinery, ensuring all systems are operational and meet performance standards.
• Diagnose and resolve issues with automated systems, including mechanical, electrical, and software problems.
• Conduct regular inspections and preventive maintenance to keep machinery in top condition.
• Work closely with engineers to understand project requirements and provide technical support.
• Maintain accurate records of maintenance, repairs, and system performance.
• Train other technicians and operators on products, processes, and equipment.
• Communicate problems to supervisor or purchasing agent in a timely manner.
• Anticipate requirements and requisition needed components using historical knowledge and the production schedule.
• Work as a team to maximize productivity and quality. 
• Maintain orderly work area and cleanup work area at the end of the day.
• Be consistently at work and punctual; clock job times accurately.
• Participate in continuous improvement efforts.
• Demonstrate application of acquired knowledge from Lean training.
• Participate in job reviews when appropriate.
• Observe company policy, safety and security procedures.
• Perform all activities in conformance with the AGR Quality System and ISO procedures.

Requirements

• Strong understanding of hydraulic and pneumatic systems.
• Proficiency with programmable logic controllers (PLCs).
• Excellent troubleshooting and problem-solving abilities.
• Ability to read and interpret blueprints and schematics.
• Good communication skills and ability to work in a team.
• Ability to effectively present information and respond to questions from managers and customers.
• Ability to manage schedules efficiently and meet service call deadlines.
• Ability to travel domestically and internationally to customer site.  
• Valid driver’s license and US passport.

Work Environment 

• Frequently exposed to moving mechanical parts.
• Moderate noise level.

Physical Demands 

• Regularly required to use hands for a variety of tasks.
• Must be able to reach with hands and arms, talk and hear.
• Ability to walk, stand and sit, occasionally to climb, balance, stoop, kneel.
• Frequently lift 25 pounds and occasionally lift and/or move up to 100 pounds.
• Good vision and eye / hand coordination.

Position Type and Expected Hours of Work

This is a full-time position, and typical work hours are Monday through Friday 7:00 a.m. to 3:30 p.m. when working onsite. Schedule will vary when on service calls. Overtime is on an as needed basis and at the direction of the department manager.  

Travel

• Travel up to 75% as needed. 
• There may be times when short-notice travel is required. 

Preferred Education and Experience

• 3-5 years of experience, High School Diploma
• Associate degree or certificate in Advanced Manufacturing, Mechatronics, Electrical Engineering, or a related field is a plus. 
• Proven experience as a Service Technician or similar role, preferably in an industrial or manufacturing setting.