Service Engineer

Location: Hampton, VA, US Work regime: Full-Time Kind of contract: Open Ended Contract Life at IBA At IBA, we’re not just building technology - we’re shaping the future of Cancer care. Headquartered in Belgium and powered by over 2,200 passionate professionals worldwide, our mission is simple yet profound: Protect, Enhance, and Save lives . For almost 40 years, we’ve been at the forefront of innovation, developing cutting‑edge equipment and software for diagnostics, Cancer treatment, and industrial applications. As the global leader in Proton Therapy, we’ve helped treat over 140,000 patients and deployed more than 700 particle accelerators across the globe. Proton Therapy– delivering next-generation precision treatment Radiopharmaceuticals– supporting oncology care with premium services and equipment Dosimetry– ensuring safety and quality in medical equipment Industrial Accelerators– advancing technology for medical and industrial use Joining IBA means becoming part of a team that dares to push boundaries. We collaborate with the world’s top oncologists, engineers, and scientists to deliver life-changing solutions. If you’re driven by purpose and eager to make a real impact, you’ll find your place here—where innovation meets meaning. Ready to give your career a deeper purpose? Join us and help shape the future of healthcare. Mission You play a key role in our mission to treat cancer patients. Responsible for operating and maintaining the equipment that is essential to the Proton Therapy System (PTS), troubleshooting equipment issues, performing routine preventative maintenance, conducting system inspections, and communicating the system's status to leadership and other stakeholders, support hardware and software testing, and be involved in all phases of PTS maintenance, including unit testing, integration testing, validation testing, and other site-related activities, which affect global operations. Challenges we trust you with Maintain and deploy the Proton Therapy System (PTS) for various customer needs, which will include but not limited to: Software/Hardware Testing, Troubleshooting, and Experimentation. Troubleshoot PTS equipment including electrical, mechanical, and software problems. Perform maintenance of the PTS including but not limited to routine preventative maintenance, system upgrades, and corrective maintenance as necessary. Perform system inspections and clearly communicate the status of the system to leadership as well as to IBA employees. Provide support to PTS Hardware and Software testing. Support daily clinical operations for the customer clinical staff as defined by the Site Manager and Site Technical Leader (STL) in accordance with site policies. Support the PTS in all phases, which will include but not be limited to, unit testing, integration testing, validation testing and other various site related activities as the Site Manager and STL defines them. Perform other related duties as required and assigned. And you are also Mission oriented, driven by what is possible to protect, enhance and save the lives of the patient we serve. Customer service oriented, with a solution-oriented mindset (listen and seeks to understand). A team player with strong interpersonal skills and the ability to collegially collaborate across teams. Thoughtful, driven, proactive, and hands‑on individual. Able to follow rules, regulations, and be able to deliver on strict deadlines. Compensation and Benefits IBA offers a comprehensive benefits package that reflects our commitment to employee wellbeing and our values as a B Corp. Our plans are designed to support your financial, health, and personal needs—covering you and your family. Approximate Salary Range: Approx. $69,000 - $93,000 Variable Pay: Profit sharing, time‑based compensation, “above & beyond” award, referral rewards Core Benefits (100% employer-paid): Life & AD&D Insurance (1x annual salary) Short/Long-Term Disability (80% / 60% of pay) Medical, Dental, Vision premium subsidies Health Savings Accounts / Health Reimbursement Accounts contributions Wellness incentives (up to $500/year) 401(k) match (up to 4%) 10 weeks full paid Parental Leave Paid time off: 7 personal + 10 PTO days (first year) Emergency travel & employee assistance Optional Benefits: Voluntary Life Insurance, Pre‑paid Legal, Flexible Spending Accounts. #J-18808-Ljbffr IBA Worldwide