Call Center Leader — Dispatch & Ops Excellence

Why Join This Company? This well-established, family-owned company has proudly served the region for over 50 years. Known for reliability, professionalism, and exceptional customer service, the company has built a strong reputation as a trusted leader in their industry. The organization continues to grow while maintaining the family-oriented culture and operational values that have been the foundation of its long-term success. This is an opportunity to join a stable, respected company where leadership, teamwork, customer service, and operational excellence are highly valued. What Sets This Company Apart: Family-owned culture with supportive leadership Growth and advancement opportunities Fast-paced, team-oriented operations environment Opportunity to make a direct impact on operations for this business Competitive compensation package What You’ll Do Oversee daily call center operations Manage incoming service calls and ensure timely job assignment and completion Lead, coach, and support operations personnel Prepare reports, operational metrics, and performance tracking data Maintain compliance with company policies, safety standards, and transportation procedures Foster a professional, customer-focused, and team-oriented call center environment Minimum Qualifications Required Experience leading high-volume call centers or dispatch teams Strong communication, organization, multitasking, and problem-solving skills Ability to work effectively in a fast-paced environment Proficiency with Microsoft Office Suite, including Word, Excel, and Teams Strong decision-making and customer service abilities Professional, dependable, and operations-focused mindset About the Company This family-owned organization has spent decades building a reputation for dependable service, operational excellence, and customer commitment throughout the region. Candidates seeking long-term stability, leadership opportunities, and the ability to make a meaningful operational impact within a respected transportation organization are encouraged to apply. #J-18808-Ljbffr Montgomery Hassell Inc.