Retail Sales Associate

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission : “Create the Extraordinary" Our Vision : “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values : “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary The Retail Sales Clerk delivers exceptional guest service while promoting and selling retail merchandise in the Gift Horse. This role is responsible for assisting guests with purchases, operating cash registers, processing transactions accurately, maintaining merchandise displays, replenishing inventory, and ensuring the retail outlet remains clean, organized, and well-stocked. How You Will Create the Extraordinary Provide friendly, courteous, and professional service to all guests and team members in accordance with company service standards and Spotlight initiatives. Greet and assist guests, creating a welcoming and positive shopping experience. Demonstrate a positive, enthusiastic, and professional demeanor at all times. Promote merchandise and increase sales through suggestive selling and recommendations of complementary products and services. Operate cash registers and accurately process cash, credit card, and other payment transactions. Complete cashier-related paperwork and balance cash drawers at the end of each shift. Maintain awareness of retail floor activity to ensure the security of merchandise, guests, and team members. Answer incoming phone calls, provide information, and direct callers to the appropriate departments as needed. Provide information to guests regarding retail offerings, property events, promotions, restaurants, hotel amenities, and loyalty programs. Receive, unpack, organize, fold, and stock merchandise deliveries. Replenish merchandise displays and maintain appropriate inventory levels throughout the outlet. Monitor inventory and communicate stock needs, guest feedback, and customer trends to supervisors. Maintain the cleanliness, organization, and overall presentation of the retail outlet and merchandise displays. Perform duties across multiple retail outlets and locations as assigned. Adhere to all company, departmental, and regulatory policies, procedures, and standards. Perform other duties as assigned. What You Will Need High school diploma or equivalent preferred. Minimum one (1) year of retail sales, cashiering, customer service, or related experience preferred. Knowledge, Skills & Abilities Knowledge of cash register and point-of-sale (POS) systems preferred. Strong guest service and interpersonal communication skills. Ability to read, write, and communicate effectively in English. Ability to accurately handle cash and complete retail transactions. Ability to learn and communicate information regarding merchandise, promotions, loyalty programs, and property amenities. Strong attention to detail and organizational skills. Ability to maintain professionalism and confidentiality in a regulated gaming and hospitality environment. Demonstrated integrity, dependability, and accountability, and the ability to maintain professionalism in a regulated gaming and hospitality environment. Ability to work independently and collaboratively as part of a team while serving as a positive representative of the organization. Ability to stand and walk for extended periods, bend, crouch, reach, twist, and perform repetitive motions. Ability to lift, push, pull, and carry up to 50 pounds, including lifting merchandise overhead and climbing ladders for stocking purposes. Manual dexterity required to operate cash registers and other equipment. Ability to respond to visual and verbal cues and move throughout the work area as needed. Ability to work in an environment that may include exposure to noise, crowds, and areas where tobacco products are used. About Us At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities. TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships. DISCLAIMER These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices. EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Job Info Job Identification 90612 Job Category Retail Job Schedule Part time Locations Horseshoe Lake Charles (On-site) #J-18808-Ljbffr