Snow Technician

Ski/Snowboard Tech

Reports to: Lead, Manager, Senior Manager, Assistant General Manager, and General Manager.

Salary: $17-$22, non-exempt position. Specific starting wages are dependent on location and experience. Level 1

Hiring Specifics: Seasonal, Part-time and Full-time positions available.

About the Role

A Ski/Snowboard Tech keeps our customers' gear ready for the mountain and understands what makes Sports Basement's shop awesome and unique. You edge and wax skis and snowboards, mount bindings, and handle light repair work with care and precision. You follow the shop workboard to keep jobs moving and communicate clearly with your Lead and Manager on status and priorities. You work safely at all times and are comfortable and confident with the tools of the trade. You take pride in a clean, organized shop and in handing back gear that's ready to perform. Depending on the needs of the store, other duties may be assigned from time to time.

Customer Service

• Provide outstanding (WOW) customer service.
• Proactively improve your skills and product knowledge through SB/vendor training, product use, and participation in those activities.
• Customers find you approachable and are comfortable coming to you with questions, concerns, or issues.
• Be an expert in home zone/department and proficient in one other department to provide excellent on-the-spot customer service.
• Learn to implement SB's Security Policy.

Operations and Repair Work

• Edge and wax skis and snowboards to manufacturer and shop specifications.
• Mount bindings on skis and snowboards accurately and safely.
• Perform light repair work on skis, snowboards, and related equipment.
• Use shop tools and equipment properly and keep them in good working order.
• Inspect gear for damage or wear and flag issues to the Lead or Manager.
• Follow the shop workboard to prioritize and complete daily work orders.
• Communicate with the Lead and Manager on job status and any delays.
• Work safely at all times, following shop safety procedures and using proper protective equipment.
• Keep the work area clean, organized, and free of hazards.
• Report unsafe conditions or equipment issues immediately.

Staff Experience & Development

• Create an inviting ambiance by maintaining a clean, organized, and safe work environment for customers and staff.
• Maintain open communication within your zone/department and with staff and customers.
• Efficiently prioritize and execute daily tasks/goals, projects to achieve organizational goals in a timely manner independently or as a team.
• Create an inviting, organized, and safe work environment for customers and staff.
• Maintain open communication within the shop and with staff and customers.
• Efficiently prioritize and execute daily tasks and the workboard to meet turnaround goals, independently or as a team.

Business Experience

• Stay up-to-date with all company information and quickly implement department initiatives.
• Ability to effectively communicate both written and verbally.
• Is a self-starter and understands how to prioritize daily workload.
• Understand the charm of Sports Basement, and create a positive and fun vibe that elevates the customer and staff experience.
• Stay up to date with shop equipment, tools, and manufacturer specifications.

Qualifications

• Previous ski/snowboard shop, tech, or related industry experience (preferred, but not required).
• Knowledge of ski and snowboard equipment, edges, wax, and bindings.
• Good with tools and mechanically inclined.
• Ability to follow the shop workboard and complete work orders accurately and on time.
• Strong verbal and written communication with customers and staff.
• Attention to detail.
• Basic computer skills.
• Flexibility and adaptability, as the workload and workboard may change day to day.
• Must be able to lift 40 pounds, bend down repeatedly, and stand for the majority of an 8 hour shift.
• Commitment to working safely and maintaining a clean, safe work environment.
• Time management and problem-solving skills.

Available to work during operating hours which include most weekdays, weekends, and holidays (except Thanksgiving and Christmas).

About Sports Basement

Since 1998, Sports Basement has been more than a sporting goods store - we're a community hub offering the best brands at Basement prices, with giving back baked into our DNA. What started as a weekend-only shop in a San Francisco warehouse has grown into multiple fully stocked Bay Area locations, several newly opened Southern California stores, in-house snow and bike shops, a thriving rentals program, and a robust ecommerce website at sportsbasement.com. We've come a long way, and we couldn't be prouder of the company we've become.

Our Mission

We're here to help our communities shine a little brighter, live a little greener, and make the outdoors more fun and accessible for everyone. Because your gear is more than just stuff, and we're more than just a store.

Our Core Values

A lot of companies say they care about customers, community, and the environment. We do too - but what sets us apart is how we actually live those values every day. A few principles that guide us:

• Couches before profit
• Economical vs. Extravagant
• Volunteer vs. Donate
• Proximity vs Productivity
• O.K. is not O.K.
• Doers vs. Degrees
• Creativity before efficiency
• Autonomy before rules
• YES! vs. NO
• Safety before speed

Benefits

Sports Basement offers competitive wages with real opportunities for advancement. Starting pay varies by location and experience - but the perks go well beyond the paycheck:

• Full health, dental, and vision coverage (full-time staff)*
• Profit-sharing bonus pool*
• 40% off our already low prices for life (after 2,000 hours worked)
• A fully stocked kitchen with free breakfast, lunch, and/or dinner
• A free flight for every year-equivalent of hours worked
• Free skiing, camping, and biking trips through our Out of the Basement program
• Free use of rental gear
• 40% reimbursement on out-of-pocket costs for individual sports activities
• 401(k) plan
• Company ESOP retirement program*
• Flexible scheduling for students

*Seasonal staff members are not eligible for our bonus program, ESOP, or health care plan.