Licensing Specialist 1

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. What will you be doing? The Licensing Specialist I will be responsible for managing and processing a variety of licensing and registration tasks, including initial licensing, state transfers, buyouts, and title management. You will research, resolve, and act on requests for general case types, ensuring that all work is completed in a timely and accurate manner. Responsibilities Work and resolve licensing cases related to registration management, initial licensing, title management, UCC filings, and state changes/buyouts Research and resolve client licensing requests, ensuring accuracy and customer satisfaction Monitor, prioritize, and manage cases and workload Utilize the DMV terminal as needed to complete cases efficiently, ensuring compliance with all relevant regulations and processes Effectively manage time and consistently meet deadlines with some guidance from a supervisor Demonstrate accuracy, thoroughness, and effectiveness in work Demonstrate attention to detail and commitment to doing quality work Adjust quickly to new or changing assignments, processes and people Display professionalism and remain composed when faced with challenges Learn from experience; modify behavior to be more effective Recognize one’s own strengths and opportunities for growth Solve a range of problems in straightforward situations; analyze possible solutions and assess each using standard procedures What are we looking for? High school diploma or equivalent required; a degree in business administration or relevant field preferred. Additional education, certifications, or experience are a plus. Experience resolving licensing cases such as registration management, initial licensing, title management, UCC filings, state changes/buyouts, and other similar cases Strong problem‑solving skills and the ability to handle multiple tasks simultaneously Previous experience in case management, administrative support, or customer service is a plus Proficiency in various desktop tools including MS Office programs (Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint, etc.) Ability to work independently and as part of a team Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc. 2–4 years’ experience in case management, administrative support, or customer service related fields Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department Prior experience in a research of case‑management role with a high level of detail‑oriented work is a plus Understanding of accounting principles and bookkeeping software may be required Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security Knowledge of DMV procedures and vehicle‑related transactions is a plus Benefits Health insurance Vision insurance Dental insurance Life and disability insurance Flexible spending and health savings accounts Employee assistance program 401(k) plan with company match Paid time off (PTO) Paid holidays, bereavement, and jury duty Paid pregnancy/parental leave Paid military leave Tuition reimbursement Pay We offer competitive wages that are commensurate with job‑related skills, experience, relevant education or training, and geographic location, starting in the range of $24.65 – $35.13 USD per hour. 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