Senior IT Support Technician

Senior IT Support Technician - City of Industry

Quinn Company is seeking a Senior IT Support Technician to provide advanced technical support across our organization. This role supports a modern Microsoft environment and plays a key role in improving IT operations, enhancing user experience, and driving efficiency through technology and automation.

This is a hands-on, customer-facing role requiring strong troubleshooting skills, technical expertise, and the ability to work independently.

Wages: Starting wage for the Senior IT Support Technician will depend on experience and education. $29.10 - $34.44

Key Responsibilities

• Support endpoint management using Microsoft Intune and Windows Autopilot
• Provide advanced support for hardware, software, and network-related issues across multiple locations
• Install, configure, deploy, and troubleshoot PCs, mobile devices, and telecom systems
• Manage users and devices in a hybrid Active Directory / Microsoft 365 environment
• Analyze data and system logs to identify issues and trends; generate reports for leadership
• Assist with application deployment, scripting (PowerShell/batch), and automation efforts
• Support and triage IT tickets, providing Tier III level support when needed
• Maintain documentation, SOPs, and knowledge base articles
• Partner with leadership to identify recurring issues and improve workflows
• Serve as an IT point of contact at assigned locations and provide onsite support as needed
• Participate in IT infrastructure and network-related projects
• AI knowledge and experience

Additional Requirements

• Must be open to travel (approximately 20–30%), including occasional overnight travel
• Ability to work independently with minimal supervision

Preferred

• Microsoft certifications (e.g., MD-102, MS-900, AZ-900) or equivalent experience
• Bachelor's degree in Information Technology or related field

Physical Requirements

• Ability to lift up to 50 lbs. occasionally
• Ability to sit, stand, walk, and perform physical activities as needed in support roles

Why Quinn Company?

Join a team that values innovation, teamwork, and customer service while working with cutting-edge Microsoft technologies. At Quinn, you'll play a vital role in supporting operations across multiple locations and helping drive continuous improvement in IT services.

Apply today to join a team focused on innovation, service, and continuous improvement.

Qualifications

• 4+ years of related IT support experience
• Strong Microsoft environment knowledge (M365, AD, Intune)
• Strong troubleshooting and communication skills
• College or university program certificate; or four years related experience/training; or equivalent combination of education and experience

Quinn is an Equal Opportunity Employer M/F/V/DV

Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans