Customer Service Representative

Customer Service RepresentativeSmyrna, GA Full-Time Onsite $40,000–$42,000 annuallyA well-established and growing distributor in the HVAC, Building Automation, and Industrial markets is seeking a Customer Service Representative to join their Atlanta team. Known for top-tier service and strong vendor partnerships, this company supports contractors, OEMs, and system integrators across the Southeast.The Customer Service Representative will play a critical role in supporting customers with product inquiries, order processing, and day-to-day service needs. This is an excellent opportunity for someone who enjoys a fast-paced environment and is eager to grow within a supportive, team-oriented company.Key Responsibilities:Provide prompt and courteous customer service via phone, email, and in-personAccurately enter and process orders using an ERP systemAssist customers with product information and technical support (training provided)Coordinate with sales and warehouse teams to ensure timely order fulfillmentHandle returns, shipment tracking, and problem resolution professionallyMaintain customer records and documentationSupport walk-in customers with their order needsContribute to ongoing process improvements and customer satisfaction goalsQualifications:Minimum 1 year of experience in a customer service or inside sales roleStrong communication skills and a customer-first mindsetCall Center experienceComfortable using Microsoft Office and ERP/order management systemsDetail-oriented, organized, and dependableAbility to work collaboratively and adapt in a dynamic environmentPreferred:Knowledge of HVAC, electrical, or industrial productsExperience in a distribution or supply chain settingFamiliarity with SalesforcePerks & Benefits:Competitive salary ($40,000–$42,000 annually)Supportive and collaborative team cultureOpportunity to grow in a specialized and in-demand industry