Epic Training Manager

Leads the enterprise Epic training program across DSOHF, overseeing training strategy, curriculum, staff, readiness, and effectiveness for Epic implementations, upgrades, workflow changes, and ongoing optimization.

Key Responsibilities

• Lead and manage the Epic training team, including trainers, curriculum development, and training operations.
• Develop and maintain enterprise Epic training strategies, curricula, materials, and training standards.
• Coordinate training activities for Epic upgrades, implementations, workflow changes, and new functionality.
• Partner with Epic application managers, analysts, clinical/business leaders, and governance groups to assess training needs and readiness.
• Establish training plans, schedules, communications, and readiness milestones for system changes.
• Monitor training completion, effectiveness, competency, and user feedback; develop corrective actions as needed.
• Ensure training content aligns with approved Epic workflows, organizational policies, and operational requirements.
• Support go-live and post-go-live training activities, including at-the-elbow support when appropriate.
• Standardize training processes across DSOHF facilities while accommodating differences in behavioral health, long-term care, developmental disability, and other clinical environments.
• Provide regular status reporting, performance metrics, risks, and recommendations to Epic leadership.

Required/Desired Skills

Skill Required /Desired Amount of Experience
Epic EHR training program management	Required	5	Years
Epic implementation, upgrade, or optimization experience	Required	5	Years
Leadership and management of Epic training teams	Required	3	Years
Development and management of Epic training curriculum and materials	Required	3	Years
Epic training methodologies and adult learning principles	Required	3	Years
Project management and implementation experience	Required	3	Years
Epic certification/credentialing	Highly desired	0
Experience supporting behavioral health, long-term care, or complex healthcare environments	Highly desired	2	Years
Experience managing training for multi-site or enterprise Epic environments	Highly desired	2	Years

Questions

No. Question

Question1

Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?

Question2

Occasional travel may be required to North Carolina behavioral healthcare facilities. Do you agree to this requirement?

Question3

Your candidate must be able to attend webcam interview. Do you agree to this requirement?

Question4

What is your candidate's email address?

Question5

How soon can your candidate start if selected for this opportunity?

Question6

Vendors are encouraged to submit candidates that are available for the duration of the assignment. Do you anticipate your candidate being able to work until the proposed end date listed on this VectorVMS req?

Question7

Vendors must disclose to the agency if the candidate will be subcontracted at the time of submission. Is your candidate an employee of your company or a subcontractor? Please be sure to notify a CAI Account Manager if your candidate's employee status changes.

Question8

Vendors must notify the agency if any portion of the requirements listed in this task order will be outsourced to other countries. Do you anticipate outsourcing any work being done for this assignment to another country?

Question9

Candidates submitted above the hourly Vendor Rate of -25 may not be considered for this assignment. Do you agree to this requirement?

Question10

Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the Vendor to adhere to any applicable compensation laws including payment for overtime hours. Do you agree to this requirement?

Question11

Have you thoroughly validated, and attest to the accuracy of, the credentials listed throughout your candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440?