ServiceNow Developer/System Administrator

Description

Job Title

ServiceNow Developer\System Administrator

Location

Remote

Description

The ServiceNow Developer and System Administrator supports, enhances, and maintains the ServiceNow platform. This dual-role position involves both backend development and platform administration to ensure the system remains scalable, secure, and aligned with organizational needs.

Essential Duties and Responsibilities

Please note: This position is part of a proposal effort and will be filled only upon contract award.
• Designs, develops, and implements custom solutions on the ServiceNow platform using JavaScript, Flow Designer, and ServiceNow Studio.
• Maintains and administers ServiceNow applications, modules, and update sets.
• Implements system enhancements, integrations, and new applications based on business requirements.
• Performs regular system audits, upgrades, and patching activities.
• Creates and maintains documentation for technical architecture, configuration, and user guides.
• Monitors system performance and resolve issues in a timely manner.
• Collaborates with cross-functional teams to support ITSM, HRSD, CMDB, and custom applications.
• Manages user roles, access control, and security configurations.

Travel

• N/A

Work Schedule

• To be discussed

Qualifications
• 4+ years of experience with ServiceNow development and system administration
• Proficiency with Glide API, Script Includes, Business Rules, and UI Policies
• Experience configuring and maintaining ServiceNow core modules (e.g., Incident, Change, Asset, CMDB)
• ServiceNow Certified System Administrator (CSA)
• Strong understanding of REST/SOAP integrations and data mapping
• Excellent troubleshooting, communication, and documentation skills
• ServiceNow Certified Application Developer (CAD), preferred
• Experience with ServiceNow ITOM, ITAM, or SecOps modules, preferred
• Prior experience in enterprise environments with CI/CD pipelines and agile methodologies, preferred
• Familiarity with Nuvolo or other industry-specific applications built on ServiceNow, preferred

Compensation

• $80,000- $160,000 annual. Salary is dependent upon experience level and qualifications/certifications

Benefits

• 401K Employer Matching
• Paid Time Off (PTO)
• Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• Employer-paid Life Insurance
• Employer-paid AD&D Insurance
• Employee-paid voluntary benefits
• Employee development resources

Equal Opportunity Employer

Capital i is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on any protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Capital i makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Capital i is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at View email address on click.appcast.io

Pay Range

$80,000.00 Annually to $160,000.00 Annually