IT Program Administrator - Governance

Responsibilities Ensure NDS SDLC stages include the AI-specific gates, artifact requirements, and approval checkpoints required by the Nelnet AI Governance Policy Maintain the NDS AI-extended SDLC (AISDLC) Ensure all NDS AI development and deployment initiatives complete the AI Registry & Impact Assessment process Verify AI-specific requirements are met at defined SDLC checkpoints Verify NDS associates are using approved AI tools at correct data classification levels Build and maintain the NDS AI compliance evidence package Monitor and maintain the health of NDS Jira and Confluence environments; diagnose and resolve platform-level issues Partner closely with development teams and leadership to support active products and ensure adherence to standards Document, measure, and improve system and software lifecycles to meet business objectives across NDS IT programs Interpret contractual and regulatory documentation to identify gaps in lifecycles, policies, and procedures Document processes and procedures in an organized, user-friendly format Provide clear and concise verbal and written communication tailored to the appropriate audience Research, assess, and train others on non-development tools used across the segment Perform value stream mapping for processes owned within NDS IT to streamline workflows and eliminate waste Requirements Bachelor’s degree or equivalent combination of education and relevant experience 2+ years in a role combining process, compliance, governance, or audit work with meaningful exposure to AI or emerging technology Genuine, demonstrable fluency in the current AI landscape Conceptual understanding of how agentic AI systems work Ability to evaluate an AI system description or impact assessment and identify what’s missing, understated, or inaccurate. Hands‑on experience with Jira, Confluence, or Atlassian products is preferred Experience in financial services or another heavily regulated industry is preferred Familiarity with NIST AI RMF, ISO 42001, or similar AI governance frameworks is preferred Exposure to CFPB, FCRA, UDAAP, or FSA regulatory requirements is preferred Relevant certifications: AIGP, CIPP, CISA, CRCM, or equivalent AI/compliance credentials is preferred Change management experience or certification (Prosci, CCMP, or equivalent) is preferred #J-18808-Ljbffr Jobtailor