Parts Advisor

Job Description

Job Description

This position is responsible for providing exceptional customer service while supplying customers and service department with timely & accurate information regarding accounts, products, rates, & services offered.

Responsibilities:

• Represent and promote the dealership in a professional, honest manner at all times, including personal conduct, behavior, and appearance.
• Sells parts, merchandise and/or services to meet customer needs.
• Maintain customer goodwill by greeting and acknowledge all customers he/she comes in contact with.
• Records sales and/or counter transactions.
• Assist in keeping parts department clean and orderly.
• Supplies Service Technicians with parts as required.
• Maintains the retail sales floor and displays to meet or exceed dealership standards and today's customer expectations. Assists with preparing and maintaining merchandise display.
• Controls showroom inventory to ensure maximum sales and customer satisfaction
• When working the parts counter, follows prescribed cash, credit, and check processing procedures of the dealership.
• Processes cores, warranties, and new return merchandise as required
• Verifies receipting-in of shipments and assists with placing Machine Down and Stock Orders in their proper locations.
• Follow up on shortages and expedite through reporting to Parts Manager.
• Participates in all job related training and development. Attends training and schools as prescribed by management to maintain proficiency in his/her job responsibilities
• Performs routine housekeeping tasks to maintain and enhance the cleanliness of products and the retail sales area.
• Should be knowledgeable of parts merchandising and associated selling
• Maintains condition of department vehicles, inventory, tools and equipment.
• Performs various other duties as assigned.
• Follows all safety rules and regulations in performing work assignments.

Experience, Education, Skills and Knowledge:

• 2+ years of experience working within parts departments
• Experience connecting with customers, maintain professional image, establish rapport
• Significant knowledge of mechanical, electrical, and hydraulic systems used in Motorsports, turf equipment and handheld power equipment
• Ability to use a forklift/skid loader, forklift certification preferred
• Proficient oral and written communication skills
• Basic Service Technician certification preferred

Physical and Mental and Other Requirements:

• Frequent bending and stooping
• Ability to repeatedly lift up to 75 lbs.
• Standing for extended periods of time
• Occasional work on ladders
• Ability to work extended hours and weekends
• Valid drivers license with an insurable driving record required
• Must pass a pre-employment background study

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Northland AG & Turf is proud to be the largest John Deere dealer serving Northern Minnesota, Northern Wisconsin, and Michigan’s Upper Peninsula. Built on a foundation of small-town values and regional strength, we are committed to supporting the hardworking farmers, landowners, contractors, and outdoor enthusiasts who keep our communities moving forward. Our team delivers innovative equipment solutions, industry expertise, and unmatched customer service, ensuring our customers have the equipment, parts, and support they need to succeed. At Northland AG & Turf, we're more than a dealership—we're a trusted partner dedicated to the people and communities we serve.

Company Description

Northland AG & Turf is proud to be the largest John Deere dealer serving Northern Minnesota, Northern Wisconsin, and Michigan’s Upper Peninsula. Built on a foundation of small-town values and regional strength, we are committed to supporting the hardworking farmers, landowners, contractors, and outdoor enthusiasts who keep our communities moving forward. Our team delivers innovative equipment solutions, industry expertise, and unmatched customer service, ensuring our customers have the equipment, parts, and support they need to succeed. At Northland AG & Turf, we're more than a dealership—we're a trusted partner dedicated to the people and communities we serve.