Customer Service BDC Representative

Customer Service Representative (BDC)

We seek to be the best in market dealership. Positive energy and a friendly atmosphere supports exceptional earnings. Premier is driven to develop amazing people, earn customer loyalty and deliver operational excellence. These pillars are the foundation of our company.

The Customer Service Representative (BDC) is responsible for customer communications toward specific objective achievement. This position often leads to additional opportunity.

Nurture a culture of excellence serving customer and team member experiences

Execute inbound and outbound communications to generate appointments

Execute inbound and outbound communications to support customer satisfaction and loyalty

Execute problem resolution skills to realize excellence in all facets of the business.

Report progress, challenges, options, and solutions to assure outstanding results.

Proven record of success in customer service

Success working in a team environment having a positive attitude and able to take direction

Exceptional communication skills

Reliable, organized, flexible work/life balance

Impeccable character to lead, communicate and influence amazing customer experiences

Recognition of achievement

Brand experience

Customer Service Experience

Extensive sitting, climbing stairs, lifting (<25 pounds), multi-tasking, and personal interaction

Efficient use of software and technology

Work a flexible schedule

Self-manage

Competitive base, bonus, and benefits reward career success

Privately held, experienced ownership encourages true excellence

We empower autonomous success

"At Premier Toyota of Amherst, we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability or veteran status."