Customer Service Representative

Benefits:

Business casual attire atmosphere

Excellent training and support

Professional small office with a friendly touch

Work during traditional business hours

Earn competitive pay

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Free food & snacks

Health insurance

Paid time off

About RoofServ

RoofServ is a veteran-owned and veteran-led roofing company serving homeowners and businesses across the Southeast, with locations in Georgia, North Carolina, South Carolina, and Tennessee. We are the only double-certified roofer in Georgia carrying both GAF Master Elite and Owens Corning Platinum Preferred status. That puts us in the top 2% of roofing contractors in the country. We are also GAF commercial certified.

From the first inspection to the final nail, we take the stress out of roofing. We tell customers straight what their roof needs, put it in writing, and stand behind it. When you join RoofServ, you join a team that holds itself to that standard on every job.

Job Overview

We are seeking a professional, customer-focused Customer Service Representative to join our team. You will be the first point of contact for our clients, managing inquiries, scheduling appointments, and helping ensure every customer has a positive experience with RoofServ.

What You Will Do

Answer customer phone calls and respond to emails in a professional and courteous manner

Schedule roof inspections, estimates, and service appointments

Document customer information accurately in our system

Address customer concerns and complaints promptly and professionally

Coordinate with field teams and management to resolve customer issues

Provide quotes and pricing information to potential customers

Follow up with customers regarding project status and satisfaction

Support accounts receivable by monitoring customer balances, sending invoices and payment reminders, and maintaining accurate collection notes

Contact customers regarding past-due balances, answer billing questions, and coordinate with management to resolve payment issues or disputes

Maintain current knowledge of roofing services, products, and pricing

Required Qualifications

At least 1 year of customer service experience; roofing or construction experience is a plus

Strong communication and interpersonal skills

Ability to multitask and manage a busy schedule

Proficiency with computer systems and basic software

Professional phone manner

Comfort discussing invoices and outstanding balances with customers in a courteous, professional, and persistent manner

Strong problem-solving ability and patience with customers

Preferred Qualifications

Experience in the roofing or construction industry

Knowledge of roofing materials and services

Experience with scheduling software or CRM systems

Previous accounts receivable, billing, or collections experience

Compensation and Benefits

Competitive base salary and bonus plan

Health insurance

401(k) with company matching

Paid time off

On-the-job training and professional development assistance

Best-in-class technology resources

A critical role in a fast-growing company

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Alta Peak Holdings.