Field Service Technician - Customer Service

Field Service TechnicianStep into the role of a Field Service Technician and become the driving force behind optimizing industrial automation and packaging equipment. You'll not only take charge of servicing, maintaining, and upgrading cutting-edge systems but also act as a trusted advisor, empowering customers to achieve their manufacturing and corporate ambitions. From audits and safety plans to retrofits and training recommendations, you'll deliver innovative, integrated solutions that elevate performance and productivity. If you thrive on solving complex challenges and creating lasting customer impact, this role is your opportunity to shine!Your future work environmentThanks to our team's flexible and agile approach, this role can be performed remotely and involves regular travel to our customer sites. Proximity to our Salt Lake City Office is preferred to assist with local work and training when not on the road.Your future teamAt Premier Tech Systems and Automation, we enhance our clients' manufacturing facility efficiency by integrating innovative and high-value systems leveraging the full potential of robotics. We are among the largest conditioning, handling, and packaging automated equipment suppliers in the world — whether for nutrition, agriculture, organics or industrial products.What we offerHealth, vision, and dental insurance plansShort-Term & Long-Term DisabilityLife insuranceHealth savings and flexible spending accountsTelehealthTeam member and family assistance program401(K) retirement plan with company match (after 90 days)Skills development through University of Premier Tech platformYour future roleManage uptime by proactively identify and address customers' challengesAdvise and train customers on the equipmentUnderstand and integrate customer operations and management needs into clear actions and recommendationsFacilitate a harmonious relationship with customers and team members across functionsReport daily on activity, book travels, and report timesheet and expenses in timely mannerProvide technical phone support for troubleshooting and supporting colleaguesMaintain availability for communication with management and customerPromote services, parts, retrofits and training recommendations to customers in line with helping them reach their objectivesAudit equipment and provide recommendations to optimize uptimeTest equipment to make sure it meets safety regulationsPromote health and safety to mitigate risks and safety issuesAdapt to a changing travel and work schedule. Weekly travel is required. The ability to shift priorities and role with changes is key to taking care of our customer baseWork up to 12 hours per day, possibly nights and weekends as per customer requestTechnical skillsMechatronic and electro-mechanicRobotics — FANUC or similar preferredControls — VFD, PLCs, HMI, Allen Bradley or similarElectrical — high and low voltageMechanicalPneumaticsHydraulicsRequired skillsProven work experience as a field service technician with electromechanical, pneumatic or hydraulic equipmentAssociate degree with emphasis in mechanical, electrical or automation, preferred but not an absolute requirementAbility to interpret electrical, mechanical, pneumatic schematicsPLC troubleshooting experience, i.e., the ability to upload and downloadHigh safety proficiencyConsultative selling skillsExcellent time management skillsGreat communication and training skillsProficiency in Microsoft Word, Excel, OutlookAbility to climb a ladder and lift a minimum of 50 lb weightValid US passport and up-to-date state driver's licenseU.S. work authorization required (sponsorship not currently available); must be able to travel internationally as neededService of packaging machinery — an assetDo these words spark your interest? PLCs, automation, industrial machinery, troubleshooting, travel, customer serviceDo your eyes light up when you read about this great opportunity? Apply now, we look forward to meeting you!If you are ready to take on this challenge, please bring your drive, ambition and talent, and let's partner together!