Software Support Specialist

This is no ordinary call center environment—it’s a dynamic, hands-on support role where every day brings new opportunities to grow both personally and professionally. Software support includes both on-premises and SaaS configurations. The ideal candidate has a strong IT background, a passion for learning new technologies quickly, and a commitment to go the extra mile for both customers and teammates. Creative thinking, problem-solving, and a customer-first mindset are key to success in this role. This is an onsite position in our Boise headquarters. Role & Responsibilities: Provide technical assistance for software customers, including installation help, best practice guidance, and on-going troubleshooting Deliver support via phone, email, and remote meetings in a professional and customer-focused manner Maintain accurate records of support interactions and resolutions in the ticketing system Develop custom database scripts and reports to meet specific customer needs Document and escalate software defects and feature requests following established workflows Participate in quality assurance and testing efforts for new product releases Collaborate closely with developers to communicate bugs, expedite fixes and provide feedback on new features Contribute to internal documentation and knowledge base articles to improve team efficiency and customer self-service Assist internal team members with technical issues and contribute to knowledge sharing Collaborate on customer projects by offering technical expertise, assisting with data migrations, and helping ensure smooth software installations and configurations. Manage personal workload effectively while remaining responsive to team priorities and shared deadlines Compensation: Zasio offers an excellent compensation package, including 3 weeks paid time off, medical, dental and vision. In addition, enjoy 5 Fridays off every summer—the dates are up to you! If you’re interested, please submit a cover letter and resume HERE . A pioneer in information governance, we continue to expand our technology and consulting services to help businesses of all sizes maintain the highest records management and retention standards. #J-18808-Ljbffr Zasio Enterprises, Inc.