Customer Service Associate

About Us:

As a company we promote a culture of honesty and integrity and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family this is the place for you!

Maersk Logistics & Services USA Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving storing processing and dispatching cargo so we can build flexibility and resilience into the supply chain integrated solutions allow us to be prepared for supply chain risks so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience connections and deep expertise across different sectors industries and transportation modes means we can be counted on for process excellence that will save time and money.

JOB SUMMARY:

The Customer Service Associate is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track trace enter and update shipments.

ESSENTIAL FUNCTIONS:

• Answer incoming calls and provide excellent customer service to all callers

• Monitor and respond to customer inquiries received through email

• Make outgoing calls to follow up on shipment status resolve issues and update customers

• Track trace enter and update shipments

• Assist and support Maersk stations and cartage agents

• Master outside customer applications

• Follow published procedures and work instructions for NCS accounts and bring modifications to managements attention

• Perform other duties as assigned

SKILLS/COMPETENCIES:

• Excellent oral and written communication and problem-solving skills

• Technological aptitude using the internet and online toolssuch as MS Excel

• Ability to multitask

• Excellent organizational skills with emphasis on detail

EDUCATION:

• High School or better

EXPERIENCE:

• 1 year of customer service experience

PHYSICAL REQUIREMENTS:

• This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand walk use hands stoop bend and reach. Extensive use of a phone and a PC is required. The position may be required to work remotely at times.

WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:

• The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job. Individuals may perform other duties assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. For the NET exposed to ambient weather conditions

Company Benefits:

• Medical

• Dental

• Vision

• 401k Company Match

• Employee Assistance Program

• Paid Time Off

• Flexible Work Schedules (when possible)

• And more!

Pay Range:

$24.00 - $25.00 *

*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

#INDEED

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .

Required Experience:

IC