Donor Relations Manager

Job Description

Job Description

Donor Relations Manager
Hybrid in Asheville, NC
Full Time, Exempt

At North Carolina Outward Bound School, we believe in the power of challenge, compassion, and discovery to change lives. Our Advancement Team plays a key role in supporting that mission, and we're seeking a Donor Relations Manager who brings strong operational, data, and technology skills to help drive effective fundraising and donor stewardship across the organization.

Position Details
As the Donor Relations Manager, you'll be the operational backbone of our fundraising efforts. You will:

• Manage and optimize key Advancement systems (Salesforce, Donately, Adavico, Microsoft 365)
• Ensure accurate gift processing, acknowledgments, and reconciliation
• Produce clear, actionable reports for leadership and the Board
• Analyze Advancement data to guide strategy and decision‑making
• Support annual fundraising appeals and donor communications
• Coordinate cross‑departmental projects that keep our mission moving
• Maintain strong, consistent processes that help the team work efficiently

Position Requirements

• 3+ years in nonprofit fundraising, development operations, or similar work
• Bachelor's degree in a related field or equivalent professional experience
• Experience with donor databases (Salesforce NPSP preferred)
• Experience with fundraising software such as Donately, GiveLively or iWave
• Experience with finance and accounting processes (general ledger/GAUs, ACH transfers, stock donations, tax compliance, and in‑kind contributions)
• Strong reporting, data analysis, and Excel skills
• Excellent writing and editing skills
• Excellent organization and collaboration abilities
• A commitment to mission‑driven work and data‑informed decision‑making
• Experience supporting annual fundraising appeals or campaigns is strongly preferred
• Foundation and grant management experience is a plus
• Knowledge of corporate sponsorships is a plus
• Salesforce administration and project management certification are a plus

Work Environment & Employment Requirements

• Hybrid office environment with at least two in-office days per week
• Occasional schedule flexibility required for deadlines or events
• Occasional travel for company-sponsored trainings or Advancement events
• Successful completion of background and motor vehicle records checks
• Eligibility to work in the United States
• Ability to use a computer for long durations and sit for extended periods of time
• Ability to lift or carry light items (generally up to 25lbs) such as office supplies or files

Benefits & Perks
Working at North Carolina Outward Bound School comes with perks that support your well-being and growth. Our benefits include:

• Medical, Dental, Vision, Life/AD&D, STD, and LTD
• Access to contribute to a 403(b) retirement account with 1.5% employer match after 1 year of service
• 13 paid holidays to rest, recharge, and adventure
• One complimentary domestic Outward Bound course
• Access to outdoor industry pro deals
• Annual professional development funds to support your learning and career growth
• Dog friendly office

Compensation
$55,000 - $62,000 Annually (DOE)

Equal Opportunity & Anti-Harassment
North Carolina Outward Bound School is an Equal Opportunity Employer committed to building a diverse, inclusive, and respectful workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of disability, race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, veteran status, or any other protected status under the law. We maintain a zero‑tolerance policy for harassment or discrimination of any kind and are dedicated to fostering a safe and supportive environment for all employees.

Accessibility & Accommodation
We are committed to creating an inclusive environment where both current and future employees can thrive. Employees may request reasonable accommodation at any time to support the performance of essential job functions. The organization is committing to working collaboratively with employees to ensure they have the support and environment needed to succeed.

We are also committed to ensuring an accessible and inclusive hiring process. Applicants needing reasonable accommodation at any point during the application or interview process are encouraged to reach out. We are happy to work with applicants to provide the support needed to participate fully in the hiring process.