Licensing Specialist

Job Summary The purpose of this role is to manage the efficient processing of licensing and appointments for agents, agencies, and adjusters, ensuring compliance with regulations. The role involves overseeing end‑to‑end coordination, monitoring progress, and providing training and mentorship to teammates. It also includes auditing and addressing compliance issues to maintain regulatory standards. Location & Employment Location: Madison, Wisconsin Employment Type: Full‑time Employee Work Arrangement: Hybrid – expected in office 2–3 days per week Compensation: $29.75 – $44.50 per hour Responsibilities Serve as a liaison between licensing and business partners to coordinate appointment initiatives for distribution partners. Manage end‑to‑end licensing and appointment activities for agents and agencies with a strong focus on accuracy, timeliness, and compliance. Review background investigations for disqualifying factors and recommend appropriate next steps to management. Monitor state and federal requirements and update internal processes to maintain compliance and improve efficiency. Partner with leadership, legal/compliance, and business stakeholders to resolve licensing issues and support sound decision‑making. Provide feedback to internal and external IT partners to improve system functionality, data quality, and workflow effectiveness. Identify process gaps, recommend improvements, and support implementation of operational and system enhancements. Develop and execute audit activities focused on remediation, coaching, quality improvement, and risk reduction. Mentor teammates and strengthen team knowledge and consistency in licensing practices. Coordinate work allocation and quality oversight for shared services or offshore support to meet service level expectations. Contribute to a positive, accountable, and solutions‑oriented team environment. Qualifications Required Qualifications Tertiary degree or equivalent combination of education and work experience. Preferred Experience Experience in insurance licensing, appointments, compliance, or a related regulatory/operational function. Knowledge of agent and agency licensing requirements. Experience supporting appointment processing and related compliance activities. Experience working in a complex organization with multiple stakeholders, systems, and service expectations. Experience with audit, quality review, process improvement, or operational controls. Experience coordinating or overseeing work performed by shared services or offshore teams. Insurance agency, carrier, MGA, brokerage, or regulatory operations experience is helpful. Key Skills Administration Management Business Management Critical Thinking Customer Service Database Management Detail‑Oriented Financial Risk Management (FRM) Insurance Regulations Intentional Collaboration Managing Performance Mentorship Research Analysis Risk Management Working Independently Workload Management Benefits Hybrid Working – a mix of working from home and in the office. 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender‑equal basis. Competitive 401(k) program with company match up to 8%. Well‑being program, including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice. Tuition reimbursement for professional certifications and continuing education. Employee Network and Community – support for six Employee Networks and opportunities to give back to the community. Equal Employment Opportunity QBE provides equal employment opportunities to applicants and employees without regard to race, color, gender, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, protected veteran status, disability, or any other legally protected status. #J-18808-Ljbffr