Parts Counter

Anderson Equipment Company

Anderson Equipment Company is one of the largest heavy equipment distribution companies in the Northeast. It is a family-owned, private company that has consistently grown and achieved financial success for almost 90 years. Currently in its third generation of family ownership and management, the company spans six states – West Virginia, Pennsylvania, New York, New Hampshire, Vermont, and Maine with 19 branch locations.

Job Description Summary

The Parts Counter person will be responsible for assisting customers and Anderson branches in fulfilling their specific needs for parts. This will require a thorough understanding of Anderson's equipment product lines and the parts for each equipment model (make, year, type).

Customer Orders

• Answering calls or emails to determine customer needs or questions; researching and determining the correct parts needed; finding the part in Anderson's warehouses or other locations such as manufacturers or third parties; arranging for fulfillment of the order, including tracking partial shipments and fulfillment.

Inventory Control

• Maintaining accurate records in Anderson's computer systems for all inventory.

Parts Selling and Customer Service

• Recommend and sell related items as requested by customer; understand what components must be sold together to completely satisfy customer needs and maximize AEC's revenues; handle customer complaints in a professional and friendly manner.

Coordinate with the Service Department

• This is a critical function to ensure technicians have correct parts for work orders.

Required Qualifications

• High school diploma or equivalent;
• Work experience in parts position at heavy equipment, auto, parts dealerships;
• Proficiency with computers including preparing, looking up inventory parts, preparing tickets for filling orders and shipping;
• Demonstrated knowledge of inventory controls, documentation, filling orders, shipping, receiving;
• Professional communication skills to promote parts sales to customers and to resolve issues.

Compensation and Benefits

• Compensation depends on location, experience/skills, overtime: $25.00-$32.00 per hour.
• Benefits include medical and prescription drugs, dental, vision, life insurance, STD, LTD, health savings account, employee assistance program, paid time off (PTO).
• Retirement savings is a 401K plan with match and profit sharing contributed by the company.
• The company supports professional development through career advancement opportunities, transfers to other branch locations, tuition reimbursement, and company-sponsored training programs.