Retail Associate

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience. As Part Of Our Team, You Will Experience Success. Our winning team pursues excellence while learning and evolving. Career growth. We develop industry‑leading talent because Ross grows when our people grow. Teamwork. We work together to solve the hard problems and find the right solution. Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA. We have 3 buying offices in key markets: New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. General Purpose The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all customers in a courteous and friendly manner; treats fellow associates with respect; efficiently follows all company best‑practice standards; maintains a clean work area at all times; and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will perform a range of functions in all areas of the store as business needs require. The Associate may be requested to perform additional tasks in specific situations if those tasks help achieve our customer service and operational goals. Essential Functions Understands that safety is the number one priority and practices safe behaviours in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone; keeps the area clutter‑free, with clear egress to emergency exits; and immediately corrects or reports any unsafe conditions or practices to store leadership. Treats all customers and associates with respect and courtesy; is friendly and professional at all times; and recognizes fellow associates using company recognition programmes. Assists customers in any way necessary: is register‑trained, helps customers with merchandise, and answers customer questions in a polite and knowledgeable manner; greets all customers by making eye contact, smiling, and saying "hello" throughout the store, and saying "thank you" with every register transaction. Provides prompt and efficient responses to customers at all times; responds to customer service calls immediately; handles all customer issues in a courteous and helpful way, calling a member of store leadership when needed. Represents and supports the company brand at all times. Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, policing high‑touch areas (front‑end, sales floor, restrooms) to help maintain merchandise, customer and team areas. Maintains a professional appearance and adheres to the company’s dress code at all times. Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean, and well‑maintained store that is efficiently merchandised to standards. Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to monthly presentation guidelines, and maintaining merchandise/brand name familiarity within departments to assist customers. Understands the Loss Prevention Awareness programme, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards. Demonstrates integrity and honesty in all interactions with associates and customers; safeguards confidential information, cash and credit card information, and merchandise. Follows all Mark‑Out‑of‑Stock (MOS) policies, including identification and processing of MOS merchandise, and notifies store leadership to review and approve all disposals. Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures; maintains a high level of accuracy when handling bankable tenders. Demonstrates a sense of urgency to efficiently perform the role and maximises productivity by executing all store best practices and minimising steps and touches in the workflow. Competencies Manages Work Processes Business Acumen Plans, Aligns & Prioritises Builds Talent Collaborates Leads by Example Communicates Effectively Ensures Accountability & Execution Qualifications And Special Skills Required Effectively communicates with customers, associates and store leadership in a friendly, respectful, cooperative and pleasant manner. Ability to perform basic mathematical calculations commonly used in retail environments. Physical Requirements / ADA Ability to use all store equipment, including PDTs, registers and PCs as required. Ability to spend up to 100% of working time standing, walking, and moving around the store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach and stoop. Ability to occasionally push, pull and lift more than 25 pounds. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require additional qualifications and skills. Associates who work stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds. Supervisory Responsibilities None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, marital or domestic partnership status, medical condition, genetic information, gender and sexual orientation, and any other category protected by federal, state or local laws. #J-18808-Ljbffr Ross Stores, Inc.