Senior Operations Manager

Job Overview We’re looking for a strong people leader to oversee a Health Plan Subrogation Recovery Unit. In this role, you will lead a team of 15+ Subrogation Recovery Specialists, Case Development Specialists, and Legal Assistants supporting our Attorneys, with responsibility for turning case opportunities into meaningful recovery for our clients. This role is centered on leading through others. You’ll own a defined book of business and be responsible for team performance, day‑time execution, and building a culture of accountability and continuous improvement. You’ll report to the Senior Director and play a key role in connecting strategy to execution, ensuring your team has clarity, structure, and support needed to perform at a high level. Responsibilities Execution & Operational Leadership Translate team goals into clear, actionable daily priorities Continuously prioritize work based on value, urgency, and case complexity Focus the team on high‑impact, recovery opportunities to improve outcomes and speed Manage case assignments, workload distribution, and team capacity Create structure and consistency in how work gets done People Leadership & Development Lead, coach, and support a team of 15-20 individuals Invest in developing team capability over time through coaching and feedback Set clear expectations and help team members understand what success looks like Hold regular 1:1s, focused on performance, development, and removing roadblocks Performance Management Set measurable performance goals tied to recovery outcomes Support the team in improving performance and overcoming challenges Use data and case‑level insight to monitor progress and guide decisions Address performance gaps with clarity and a focus on improvement Recognize and grow strong performers by expanding their opportunities Continuous Improvement Identify bottlenecks and areas for improvement in team workflow process gaps before they become problems, and drive the solutions Partner with leadership to implement changes that improve yield, speed, and consistency Encourage a mindset of ownership and problem‑solving across the team Experience 5+ years of experience in healthcare subrogation, claims recovery, insurance operations, or a closely related field 1–3 years of direct people leadership, supervisory, or team management experience in a performance‑driven environment Experience leading frontline staff against productivity, quality, and financial or operational performance targets Demonstrated ability to manage day‑time execution, workload prioritization, and performance accountability across a multi‑function team Strong working knowledge of subrogation workflows, claims handling, recovery processes, and case prioritization practices Required Competencies Strong people leadership and coaching skills, with the ability to set clear expectations, provide direct feedback, and build team accountability Effective performance management skills, including monitoring results, addressing performance gaps, and recognizing strong performance Strong operational execution and prioritization skills in a fast‑paced, metrics‑driven environment Ability to use data, trends, and case‑level insight to guide decisions and improve team performance Strong problem‑solving skills, with the ability to identify workflow bottlenecks and implement practical improvements Clear written and verbal communication skills, with the ability to work effectively across team members, attorneys, and leadership Strong attention to quality, accuracy, and compliance in day‑time execution Education Bachelor’s degree in business, healthcare administration, insurance, legal studies, or a related field preferred Equivalent combination of education and relevant subrogation, claims, or recovery leadership experience will be considered License/Certification No certification required Preferred Experience in a private equity–backed or high‑growth healthcare services environment Familiarity with case management systems and subrogation automation tools Experience leading multi‑function operational teams #J-18808-Ljbffr