Quality Assurance Supervisor (Operations)

Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home. Located minutes away from some of the city's most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

Loews Nashville Hotel at Vanderbilt Plaza is proud to announce we've been named to the 2025 TopWorkplaces list! If you're looking for a work environment that is genuinely Nashville, and soulfully inspired the Loews Nashville Hotel at Vanderbilt Plaza on West End is the perfect place for you!

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Holidays and Vacation after 6 months of employment, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Free onsite parking and discounted bus passes
• Complimentary meals
• Community volunteer opportunities
• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For:

We are seeking an organized and detail-oriented operations focused Quality Assurance Supervisor to maintain the highest standards of guest satisfaction throughout the total hotel. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest.

Who You Are:

• A passionate hospitality professional that fosters a welcoming environment for both guests and Team Members.
• An individual that adopts a proactive mindset and has excellent communication skills.
• An individual dedicated to enhancing both the guest and team member experience.
• An individual committed to upholding the highest standards of cleanliness and operational efficiency.

What You Will Do:

• Drive guest satisfaction by maintaining product and service quality standards throughout the hotel.
• Conduct random property evaluations to confirm compliance with recommendations.
• Oversee consistency in Housekeeping and Engineering services, conducting inspections and audits for quality assurance.
• Inform Leadership of deficiencies and recommended remedies on a daily basis.
• Ensure all Operations Team Members are trained to provide consistent Loews service utilizing standardized training materials in adherence to hotel standards.
• Monitor and document the progress of new hires during their training period.
• Ensure Spot Check program is being conducted.
• Participate in Departmental and Leadership meetings to discuss training and performance.
• Assist with special projects, safety incentive programs, and Team Member events.
• Schedule, monitor and conduct training of Star Trainers.
• Assist with special projects and assignments.
• Demonstrates regular and reliable attendance.
• Other duties as assigned

Your Experience Includes:

• Previous experience in a hotel Housekeeping, Engineering and/or Food & Beverage Supervisory position, preferred.
• Previous experience in a hotel or resort environment, preferred.
• Previous experience with Opera Property Management System, preferred.
• Excellent communication skills.
• Ability to stand and walk for long periods of time required.
• Ability to push, pull, and lift items weighing up to 25 lbs.
• Ability to work weekends, evening, holidays as necessary/required.