Freshservice IT Tools Developer / Administrator
VSG Business Solutions LLC
Remote to start and later Hybrid
Location: new York city metropolitan area and New jersey candidates only
NO AI RESUME
PLEASE SUBMIT DL & GC copy
Excellent communication skills
Financial domain/insurance domain exp
Position Summary
We are seeking a Freshservice IT Tools Developer / Administrator to administer, configure, enhance, and support the Freshservice IT Service Management (ITSM) platform. The role will be responsible for translating business and IT service-management requirements into scalable workflows, automations, integrations, reporting, and self-service capabilities.
The ideal candidate combines strong Freshservice administration and development skills with practical knowledge of ITIL/ITSM processes, APIs, integrations, automation, and enterprise support operations.
Required Qualifications
- 3 5+ years of experience administering or developing ITSM/service-management platforms.
- 6+ years of hands-on Freshservice experience preferred.
- Strong experience configuring ITSM workflows, service catalogs, SLAs, approvals, and automation.
- Experience with Freshservice Workflow Automator .
- Experience working with REST APIs, webhooks, JSON, and authentication mechanisms such as OAuth .
- Scripting experience with PowerShell, Python, JavaScript, or similar technologies .
- Working knowledge of ITIL processes, particularly Incident, Problem, Change, Request, Asset, and Configuration Management.
- Experience with Microsoft technologies such as Microsoft 365, Entra ID, Azure, and Teams is desirable.
- Strong troubleshooting and analytical skills.
- Ability to translate business requirements into technical configurations and automated workflows.
- Strong documentation and communication skills.
Preferred Qualifications
- Freshservice/Freshworks certifications.
- ITIL Foundation certification.
- Experience implementing or migrating Freshservice in an enterprise environment.
- Experience with CMDB architecture and IT asset management.
- Experience migrating from platforms such as ServiceNow, Jira Service Management, BMC, or ManageEngine.
- Experience with identity management, SSO, SCIM, and automated user provisioning.
- Familiarity with DevOps practices, source control, testing, and structured release management.
- Experience using AI and automation capabilities within IT service-management environments.
Key Technical Skills
Primary: Freshservice Administration | Freshservice Workflow Automator | ITSM | ITIL | Service Catalog | Incident Management | Change Management | Problem Management | Asset Management | CMDB
Development / Integration: REST API | Webhooks | JSON | OAuth | PowerShell | Python | JavaScript
Microsoft Ecosystem: Azure | Microsoft Entra ID | Microsoft 365 | Teams | Power Automate
Operational: SLA Management | Reporting & Dashboards | Automation | Integration Troubleshooting | Documentation | Release Management
Vacancy posted 2 days ago
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