Community Administrative & Compliance Coordinator

Job Description

Job Description

The Community Administrative & Compliance Coordinator serves as a central operational support role for the onsite community management team. This position is responsible for providing administrative, financial, and compliance support while delivering exceptional customer service to residents, board members, and vendors. The role supports daily office operations, assists with compliance enforcement, and helps maintain community standards in alignment with Ventura’s service-driven culture.

About the Community:

Welcome to a thoughtfully designed role supporting two vibrant master-planned communities—one in Seguin and the other in Cibolo, TX —where active living, beautiful amenities, and a strong sense of community come together. This position provides the opportunity to support both communities, blending small-town comfort with big-city convenience. With innovative homes, engaging events, and dedicated onsite Community Management Teams, it’s easy to see why these communities are the talk of the town. Explore the communities and discover how life here is designed to help residents thrive.

RESPONSIBILITIES

• Provide high-quality customer service to residents, board members, vendors, and guests via phone, email, and in person, serving as a primary point of contact for general inquiries

• Support administrative and financial operations by processing homeowner payments, assisting with accounts payable, managing mail, deliveries, and maintaining office supply inventory

• Conduct routine community inspections, document violations, issue and track compliance notices, and coordinate the violation and fine process in accordance with governing documents and company procedures

• Review architectural applications for completeness and assist in educating homeowners on community standards and compliance expectations

• Submit, track, and follow up on maintenance and vendor work orders while maintaining accurate compliance and administrative records

• Support resident and community engagement by greeting residents and guests professionally, participating in meetings or events, and acting as a liaison between residents, management, and vendors

REQUIREMENTS

Qualifications:

• High school diploma or equivalent required

• Prior experience in administrative support, customer service, or community/HOA operations preferred

• HOA or community management experience preferred but not required

• Valid driver’s license and reliable transportation required

Skills:

• Strong organizational and time management skills with the ability to manage multiple priorities

• Professional, discreet, dependable, and self-motivated with strong problem-solving abilities

• Excellent verbal and written communication skills with a customer-service-oriented mindset

• High attention to detail and accuracy

• Proficiency in Microsoft Office applications including Outlook, Word, and Excel

PHYSICAL REQUIREMENTS

The physical requirements can vary, but generally, they may include:

• Lifting: Ability to lift and carry up to 25 pounds

• Working Conditions: Primarily office-based with routine community inspections and resident interaction

• Manual Dexterity: Ability to use computers, phones, and standard office equipment

• Driving: Ability to operate a vehicle for job-related duties; MVR will be reviewed at time of hire and periodically thereafter

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodation in performing the job duties as described in the job description, discuss with your manager.

WHAT WE OFFER:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!