Academic Advising Front Desk Assistant

Job Description

Job Description

Title: Academic Advising Front Desk Assistant

Position Type: Workstudy

College: Community College of Denver

Division: Student Affairs

Department: CCD Advising

Campus: Auraria Campus

Location: Denver

Salary Range: 19.29

Job Summary:

The Front Desk/Customer Service Assistant is the first line of interaction with students, staff, faculty, the public and other constituents for Academic Advising and Student Success Center (AASSC) in the Division of Enrollment Administration and Student Success (EASS)

This involves scheduling appointments for academic advisors in the AASSC, managing all related inquiries, serving as a referral source regarding CCD & Auraria Campus information, answering a multi-line phone system per assigned shift; when time and experience allows, to work on special administrative projects.

Duties & Responsibilities:

Scheduling appointments: Scheduling appointments for academic advisors and managing all related inquiries.

Answering multi-line phone system: Answering a multi-line phone system and serving as a referral source for CCD & AHEC information.

Special Projects: Working on special projects as assigned, such as data entry, filing, and creating reports.

Customer Service: Providing excellent customer service and handling inquiries from students, faculty, and staff.

Communication: Communicating with advisors, students, and other staff members, both verbally and in writing.

Data Entry: Entering and maintaining accurate information in various databases and systems.

Filing: Filing and organizing a variety of documents and materials.

Multi-tasking: Ability to multi-task and handle multiple tasks and projects simultaneously.

Overall, the student employee in this position will play an important role in supporting the AASSC in its mission to provide academic advising, career planning, and academic progress review to students at Community College of Denver.

Competencies/KSAs:

Microsoft Skill: Word, Excel, Powerpoint, etc

Adaptable

Quick Learner

Tech Savvy

Minimum Qualifications:

Must be a current student at the Community College of Denver with a minimum of 6 credit hours of enrollment, in good academic standing, and awarded work-study funds

Additional Information/Benefits:

The following courses of study would complement this position well:

Business: The student will develop skills in computer literacy and proficiency in Microsoft Office, which are relevant to this pathway.

Liberal Arts and Sciences: The student will have the opportunity to develop strong written and oral communication skills, problem-solving skills, and knowledge of campus resources, which are all important components of a liberal arts education.

Health Sciences: The student will learn about the resources available to students interested in pursuing careers in health sciences, including academic advising, career planning, and student support services.

Education: The student will gain valuable experience in customer service, teamwork, and communication skills, which are all important for success in the education and teaching fields.