Sr. ServiceNow ITSM Specialist (US Citizen)

Please note that all applicants must be US Citizens. No C2C candidates will be accepted.

Summary:

• Tier One Technologies is seeking Sr. ServiceNow ITSM Specialist to support our US Government client.
• This hybrid contract-to-hire position will be located in Rosslyn, VA.
• Must be a US citizen.
• SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities:

• Maintain the health, performance, and reliability of the ServiceNow platform.
• Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.
• Manage user roles, permissions, and access control in alignment with security policies and organizational standards.
• Provide technical support and issue resolution, ensuring minimal disruption to IT services.
• Monitor system logs and performance, proactively identifying and addressing potential issues.
• Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.
• Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing.
• Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards.
• Offer technical leadership in platform design, integration, and optimization efforts.
• Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability.

Qualifications:

• Bachelor’s degree in computer science, information systems, or a related discipline.
• 5+ years of experience in IT support, system administration, or a related technical field.
• 3+ years of ServiceNow ITSM experience in a development or consulting role.
• CERTIFICATIONS (One or more required):

***** ServiceNow Certified System Administrator

***** ServiceNow Certified Application Developer

***** ITIL Foundation Certification.

• Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting.
• Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow.
• Strong knowledge of ITIL frameworks, and ITSM best practices.
• Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
• Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
• Ability to implement and maintain automated processes and workflows.
• Experience providing user training and technical documentation.
• Skilled in problem-solving and root cause analysis.
• Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.
• Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
• Must be a US Citizen.
• Must be able to obtain a Position of Public Trust Clearance.
• Must have resided in the US for the last 5 years and have not traveled outside the US for a combined total of 6 months or more in the last 5 years. Military Service excluded.