Post-Sale Customer Experience Representative

Job Description

Job Description

Post-Sale Customer Experience Representative

Employment Type: Full-Time or Part-Time (4–5 days per week; Full-Time preferred)

Schedule: Tuesday – Saturday (Sunday & Monday OFF). Saturday availability is required.

Pay Range: $25 – $30 per hour

Position Overview

We are seeking a detail-oriented, mature, and personable Administrative Assistant / Post-Sale Customer Experience Representative to serve as the essential bridge between our sales team and our customers. In this role, you will take ownership of the post-sale customer journey—handling administrative wrap-up duties, processing payments, coordinating financing, scheduling white-glove deliveries and pickups, and maintaining accurate records.

Our ideal candidate combines a warm, professional demeanor with strong administrative, mathematical, and computer skills to deliver a top-tier customer experience in a fast-paced retail environment.

Key Responsibilities

• Transaction Completion & Payment Processing: Finalize sales transactions by collecting and securely processing payment details, balance deposits, and final invoices with high accuracy.
• Financing Administration: Guide customers through financing paperwork, verify lender approvals, and ensure all terms and documentation are completely accurate.
• Delivery & Pickup Scheduling: Coordinate delivery timelines and pickup schedules with customers and logistics teams to arrange prompt, convenient service.
• Front-Desk Customer Interaction: Warmly greet customers, answer multi-line phones, and address inquiries with a friendly, professional attitude under pressure.
• Office & Administrative Projects: Maintain meticulous records in CRM and office software, process customer mailings, write handwritten thank-you notes, scan documents, and perform pricing chart updates using Microsoft Excel.
• Quality Assurance & Proofreading: Review and proofread marketing materials and order details with meticulous attention to detail.

Qualifications & Skills

• Experience: 7–10+ years of professional experience in administrative support, customer service, or post-sale coordination. Retail experience is required; furniture or home furnishings background is a plus.
• Education: Associate degree required; Bachelor's degree highly preferred.
• Technical & Math Proficiency: Strong Microsoft Excel skills (for pricing charts and office tracking), general computer literacy, proficiency with CRM/scheduling software, and comfortable working with basic math and standard calculators.
• Handwriting & Communication: Excellent, clear handwriting is essential. Exceptional verbal and written communication skills with a professional, reassuring telephone manner.
• Detail-Oriented: Exceptional accuracy when entering billing, financial, and customer data. Proven proofreading abilities.
• Professionalism & Adaptability: Professional appearance, strong interpersonal skills, quick on your feet, and able to multitask and handle busy retail periods with a positive attitude.

Work Schedule & Hours

• Workweek: 4 to 5 days per week (Tuesday through Saturday).
• Off Days: Sunday and Monday.
• Shift Times:
• Tuesday, Wednesday, Thursday: 10:00 AM – 6:00 PM
• Friday: 10:00 AM – 7:00 PM
• Saturday: 10:00 AM – 5:00 PM ( Saturdays are required )
• Holidays: Required working days include Post-Christmas to New Year's, Presidents' Day Weekend, Memorial Day Weekend, Labor Day Weekend, Black Friday / Day after Thanksgiving. (NO Sundays ever!)

Benefits & Perks (For Full-Time Employees)

• Paid vacation
• Employer-sponsored retirement profit-sharing plan
• Comprehensive medical, dental, and vision insurance
• Complimentary lunch provided every Saturday
• Annual paid storewide breaks (Easter weekend, a 9-day summer break around July 4th, and a winter holiday break)
• Company apparel provided
• Employee discount
• Paid structured training program