System Engineer

TransForce is looking for a motivated Tier 2 Systems Engineer to join our IT team. In this role you will own the reliability, security, and day-to-day performance of our core infrastructure — from cloud platforms and endpoint management to networking and identity. You will partner closely with colleagues across the organization to deliver solutions that keep our workforce moving. This is a hands-on technical role with meaningful scope: you will troubleshoot complex issues, drive process improvements, build documentation, and help shape how technology supports TransForce operations. What You’ll Do Systems & Infrastructure Deploy, configure, and manage physical and virtual systems including servers, endpoints, and cloud resources across Microsoft Azure and AWS. Administer Microsoft 365, Entra ID (formerly Azure AD), and related identity and collaboration services. Maintain Windows Server environments including Active Directory, Group Policy, DNS, and DHCP. Plan and execute system upgrades, patches, and maintenance windows with minimal disruption to operations. Networking & Security Design, maintain, and troubleshoot LAN/WAN, wireless, and VPN environments; configure firewalls, routers, switches, and access points. Enforce security best practices across systems and networks; apply the principle of least privilege and monitor for anomalies. Contribute to compliance initiatives by maintaining accurate system records and supporting audit activities. Serve as Tier 2 escalation point — diagnose and resolve complex incidents, own issues through to resolution, and communicate status clearly. Onboard users to new systems and tools; develop training materials and SOPs that enable self-service and reduce repeat incidents. Partner with project managers, subject matter experts, and senior leadership to scope and deliver technology initiatives on time. Manage vendor relationships and coordinate with third-party providers to maintain service quality and SLA compliance. Participate in an on-call rotation to support critical system availability: respond to after hours alerts and incidents in accordance with defined SLA and escalation procedures. Occasional support outside of normal business hours may be required for planned maintenance windows, system upgrades, or time sensitive incidents. Keep ITSM systems, asset inventories, and knowledge-base articles current and accurate. Identify gaps in tooling, process, or capacity and bring actionable recommendations to the team. Track and communicate project progress, risks, and issues proactively. What You Bring Required 3+ years of systems engineering or advanced helpdesk experience in a virtualized, enterprise environment. Hands‑on experience with Microsoft 365, Azure, and Entra ID administration. Experience administering Microsoft Intune for endpoint management, device compliance, application deployment, and policy enforcement. Solid working knowledge of Windows and macOS environments, Active Directory, and Windows Server. Proven networking fundamentals: TCP/IP, VLANs, DNS/DHCP, firewalls, and wireless technologies. Strong troubleshooting instincts — you gather data, form a hypothesis, test, and document. Clear written and verbal communication; comfortable presenting status to technical and non‑technical audiences. Ability to manage multiple priorities and deliver consistently in a fast‑moving environment. Heightened sense of urgency and resolve; ability to act as a change agent and drive results in a dynamic environment. Demonstrated ability to support multiple concurrent initiatives without sacrificing quality or deadlines. Demonstrated experience delivering complex technology projects within a large or global organization. Excellent diagnostic and problem‑solving skills, with a methodical approach to root‑cause analysis. Outstanding organizational and time‑management skills; able to self‑direct and meet commitments in a complex, fast‑paced setting. In-depth understanding of diverse computer systems, networks, and IT architecture across hybrid environments. Preferred Experience with next-generation firewalls (e.g., Cisco Meraki) and SD‑WAN. Familiarity with ITIL/ITSM frameworks and service management platforms. Exposure to automation or scripting (PowerShell) for routine task reduction. AWS or Azure certifications (AZ‑104, AWS SysOps, or similar). Background in IT Managed Service, logistics, transportation, or distributed workforce environments. Education Bachelor’s degree in Information Technology, Computer Science, or a related field — or equivalent professional experience. Relevant certifications (Microsoft, AWS, CompTIA, Cisco) are a plus. Uphold TransForce policies and values, representing the IT department with professionalism. Actively seek out learning opportunities and stay current with emerging technologies relevant to our stack. Contribute to a collaborative, respectful team culture — share knowledge, ask questions, and support your colleagues. #J-18808-Ljbffr