Home Care Supervisor

Job Description

Job Description

Why Join Fedelta Home Care?

At Fedelta Home Care, we believe our people are the foundation of everything we do. We are committed to creating a collaborative, supportive workplace where employees are empowered to grow professionally while making a meaningful impact in the lives of others.

When you join Fedelta, you'll become part of a team dedicated to providing Outstanding Care. Every day, you'll have the opportunity to support caregivers, build meaningful relationships with clients and families, and make a direct impact on the quality of care we provide throughout our communities.

• Do you enjoy coaching and developing caregivers?
• Are you passionate about building relationships and providing exceptional client service?
• Do you thrive in a fast-paced environment where every day brings new opportunities to solve problems and make a difference?
• If so, we'd love to hear from you!

Since 2004, Fedelta Home Care has proudly served families and individuals throughout the Puget Sound and Western Washington, the Portland, Oregon metro area, and now Spokane and Spokane County . We are a trusted leader in home care, providing compassionate, high-quality services that help individuals live safely and independently in the comfort of their own homes.

We're excited to announce the opening of our brand-new Spokane office! As we continue to grow, we're looking for an experienced Home Care Supervisor to help us expand our mission and bring Outstanding Care, No Exceptions to even more families throughout Eastern Washington.

Our mission is simple: Outstanding Care! We are committed to improving the lives of our clients while creating a supportive and rewarding workplace for our team members.

The Home Care Supervisor plays a critical leadership role in supporting caregivers, clients, and branch operations. This position is responsible for managing an assigned caseload while ensuring clients receive exceptional care and caregivers receive the coaching, support, and resources they need to succeed.

Working closely with Recruiting, and Branch Leadership, the Home Care Supervisor ensures quality care, regulatory compliance, caregiver engagement, and an exceptional experience for both clients and caregivers.

75,000 - $80,168 annually based on experience

• Comprehensive medical, dental, and vision insurance available the first of the month following your hire date
• Employer-paid basic life insurance and AD&D coverage
• 401(k) with immediate vesting and a generous employer match
• Paid Time Off (PTO)
• Nine (9) paid company holidays
• Annual Health & Wellness Stipend
• Employee referral bonus program
• Employee scholarship program
• Monthly performance-based bonus opportunities
• Mileage reimbursement
• Commuter benefits
• Employee discounts through the Perks at Work program
• Complimentary coffee and snacks in the office

• Supervise and support an assigned caseload of caregivers and clients.
• Conduct caregiver supervisory visits, performance coaching, and routine check-ins.
• Complete client assessments and ongoing quality assurance visits.
• Develop, review, and update client care plans as needed.
• Scheduling to ensure appropriate caregiver placement and staffing coverage.
• Respond promptly and professionally to caregiver and client concerns while maintaining exceptional customer service.
• Monitor caregiver compliance with company policies, state regulations, certifications, and training requirements.
• Assist with caregiver onboarding, orientation, training, and ongoing development.
• Support branch initiatives related to employee engagement, retention, and recognition.
• Maintain accurate documentation within WellSky, ADP, and company systems.
• Collaborate with leadership to improve operational efficiency and support branch performance goals.
• Build strong relationships with clients, families, referral partners, and community organizations.
• Participate in the after-hours on-call rotation as assigned.
• Maintain strict confidentiality while adhering to HIPAA privacy regulations.
• Perform additional duties and special projects as assigned.
• Travel throughout Spokane County, including Downtown, North Spokane, South Spokane, and the Spokane Valley areas

The ideal candidate is a compassionate, organized, and solutions-focused leader who thrives in a fast-paced environment and is passionate about supporting both caregivers and clients.

The successful candidate will:

• Demonstrate strong leadership and coaching abilities.
• Build positive relationships with caregivers, clients, families, and referral partners.
• Communicate professionally and effectively both verbally and in writing.
• Prioritize multiple responsibilities while maintaining attention to detail.
• Exercise sound judgment and maintain confidentiality.
• Deliver exceptional customer service while resolving concerns with professionalism and compassion.
• Adapt quickly to changing priorities and operational needs.
• Work collaboratively across departments.
• Be comfortable learning and utilizing multiple technology platforms.

• Directly supervise an assigned group of caregivers and clients.
• Conduct coaching, mentoring, and performance evaluations.
• Support employee engagement, retention, and development.
• Assist with corrective action and performance improvement when appropriate.
• Escalate complex employee relations or operational issues to leadership.

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Healthcare Administration, Human Services, Business Administration, or a related field preferred.
• Minimum of two (2) years of leadership, home care, healthcare operations, staffing, case management, or supervisory experience preferred.
• Experience coaching and developing frontline employees.
• Knowledge of Washington State home care regulations, WACs, RCWs, and Department of Health requirements is preferred.
• Equivalent combinations of education, training, and experience will be considered.

• Valid driver's license required.
• Reliable transportation required.
• Proof of current automobile insurance required.
• Ability to successfully complete required background checks.
• CNA, HCA, or related healthcare credential preferred but not required.

Candidates should demonstrate proficiency with:

• Microsoft Office Suite (Word, Excel, Outlook)
• Microsoft Teams
• Google Workspace
• ADP Workforce Now
• WellSky Personal Care
• Scheduling software
• General office technology and communication platforms
• Ability to quickly learn new software systems

Fedelta Home Care is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone has the opportunity to succeed.