Automotive Service Writer

DeVivo Companies has an opening for a full-time Service Writer at our location in Saugus, MA. For over a century, DeVivo Companies has been the Northeast’s trusted leader in comprehensive transportation, fleet, and equipment solutions. With twelve locations, premier OEM partnerships, and a factory-trained team, we provide complete lifecycle support—from fleet maintenance and specialized commercial bus sales to full-scale parts operations. Our 100+ year legacy is built on a single mission: driving long-term success for the businesses and communities we serve. Learn more about us at Why You Will Love Working Here Top Compensation: $20.00/hr - $35.00/hr Financial & Peace of Mind: Medical, dental, and life insurance, flexible spending account, and a 401(k) plan with company match. Growth & Training: Paid factory training, certification reimbursements, and a strict policy of promoting from within. Work Environment: Modern, clean, bright, and well-heated shop with flexible scheduling and generous PTO. Perks: Uniform & boot program, plus employee referral bonuses. Primary Responsibilities Greet customers at service counter Answer customer calls and coordinate getting their work into the shop Keep customers informed on work progress and estimated completion date Generate repair orders Write job estimates Work with service manager to schedule jobs for technicians Generate billing statement for customers Maintain a clean and safe work environment Position Requirements 2 years’ experience in a service adviser/service writer role in a mechanical shop Estimate writing experience Ability to clearly communicate verbally and in writing with customers, employees and management Good computer, Microsoft Outlook and internet skills Experience with Procede is a plus Strong work ethic and a commitment to work extra hours as needed Valid driver’s license #J-18808-Ljbffr DeVivo Bus Sales