Ambulatory Access Coordinator - FT Days | Westover Hills Rehab

Ambulatory Access Coordinator

The Ambulatory Access Coordinator is responsible for managing all aspects of the outpatient admissions process, ensuring a seamless transition from referral to scheduled appointment. This position plays a vital role in patient access by verifying insurance coverage, obtaining authorizations, confirming orders, and coordinating with clinic staff to support timely and accurate patient onboarding. The Coordinator upholds the highest standards of professionalism, accuracy, and customer service while contributing to departmental efficiency and organizational growth.

Responsibilities

I. Position Responsibilities

• Process incoming referrals by verifying completeness, accuracy, and payer requirements prior to giving scheduling approval.
• Conduct insurance eligibility and benefit verification, including deductible, copay, and authorization requirements.
• Obtain insurance authorizations as required.
• Communicate effectively with patients, clinics, and referring providers to confirm appointment details and resolve access-related issues.
• Accurately document all actions taken within the EMR, tracking systems, and payer portals to maintain transparency and compliance.
• Collaborate with the Lead Ambulatory Access Coordinator and peers to ensure daily workloads and turnaround expectations are satisfied.
• Monitor and follow up on pending authorizations and referrals to prevent delays in patient care.
• Maintain knowledge of payer guidelines, departmental policies, and changes in authorization requirements.
• Support departmental initiatives related to efficiency, quality, and patient satisfaction.
• Protect patient confidentiality and ensure compliance with HIPAA and organizational standards.

II. Customer Service

• Maintains the highest level of customer service via courtesy, compassion, and positive communication.
• Promotes the mission and vision of PAM Health within the work environment and the community.
• Respects dignity and confidentiality by adherence to all applicable policies and procedures.

III. Health and Safety

• Works in a manner that promotes safety; wears clothing appropriate to the performance of the job.
• Participates in OSHA required training.
• Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment.
• Reports unsafe practices to management. Knows own role in case of an emergency.

Qualifications

Education and Training: High school diploma or equivalent required. Minimum of 2 years of experience in patient access, outpatient admissions, medical office coordination, or related healthcare role.

Knowledge, Skills, and Abilities: Working knowledge of insurance verification, authorization processes, and EMR systems. Excellent verbal and written communication abilities. Strong communication, critical thinking, attention to detail, organizational, and problem-solving skills.

About PAM Health

PAM HEALTH (PAM) based in Enola, Pennsylvania, provides specialty healthcare services through more than 80 locations, as well as wound clinics and outpatient physical therapy locations, in 17 states. PAM Health is committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services in every community it serves. Its mission is to serve people by providing compassionate, expert care, and to support recovery through education and research. Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program. We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program.

PAM Health does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.