Desktop Support Technician

Desktop Support Technician, Avon, Indiana (US-IN), United States (US). Position Overview Well‑rounded knowledge of policies and procedures in the work area. Requires discretion and independent judgment for non‑routine matters, primarily routine work activity. May make policy recommendations to managers and serve as escalation point for less experienced team members. Performs troubleshooting, parts replacement, system upgrades, deployment, and repair on desktops, notebooks, and printers. May respond to calls after normal business hours per leader instructions. Identifies potential issues that could adversely impact end‑user experience and takes corrective action. Updates and resolves tickets in a timely manner to achieve Service Levels. Basic Qualifications 3+ years of Desktop Support experience in a Windows operating system environment. Preferred Skills Solid client service skills. A+ desktop certification or equivalent skill set (additional hardware platform certifications may be required). Ability to physically perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodation. High School Diploma or equivalent. Undergraduate degree or some college coursework preferred. Equal Opportunity Employer NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. #J-18808-Ljbffr NTT DATA, Inc.