TxDMV - Commercial Fleet Support Specialist

Overview The Texas Department of Motor Vehicles (TxDMV) is dedicated to providing customer service, consumer protection, and support for the motor vehicle-related industries. In this role, the Commercial Fleet Support Specialist will perform complex commercial fleet registration and customer service activities in support of the Commercial Fleet Services Section of the Motor Carrier Division. Responsibilities Performs help‑desk functions and technical assistance for internal customers, commercial fleet and motor carrier registrants relating to the commercial fleet online system and related accounts. Prepares commercial fleet and motor carrier documents and other materials for imaging and electronic filing in FileNet; performs quality control checks of scanned documents to ensure proper scanning and filing. Processes, requests, receives, or distributes commercial fleet or motor carrier refunds. Researches manuals, regulations, and laws to ensure compliance with established procedures and resolves problems. Logs, files, and cross‑references correspondence and verifies documents/records. Answers telephone calls, routes messages, and responds to inquiries from internal and external customers. Provides assistance with business user testing for the fleet registration system and assists with developing training materials. Opens mail, evaluates contents, routes correspondence, makes copies, distributes documents and/or prepares responses. Serves as a liaison on a basic level with other work units, departments, and local, state and federal agencies. Performs general office duties such as compiling and entering data for charts, graphs, databases, verifying information, summaries and reports. May travel up to 10% of the time by plane and/or car. May involve overnight travel, working extended hours, some evenings and/or weekends as needed. Attends work regularly and adheres to approved work hours in accordance with department policies and procedures. Performs other duties as assigned. Minimum Requirements Graduation from a standard senior high school or equivalent; education and experience may be substituted for one another. Two (2) years of experience in a high‑volume customer service, administrative support, data entry, auditing, general office administration, or motor carrier industry related environment. Education and experience may be satisfied by full‑time experience or the prorated part‑time equivalent. Valid Class "C" driver’s license. If not currently a Texas resident, must obtain a Texas Driver’s License within 90 days after becoming a resident. Good driving record required to operate state or personal vehicles for department business. Benefits Voluntary ADDD Insurance Health & Dependent care flexible spending accounts Job Offers and Continuation of Employment Is Contingent Upon Proof of education and experience listed on the application. Eligibility to work in the United States. Satisfactory results from a pre‑employment criminal history background check and driver’s record check. Compliance with Selective Service registration for males ages 18-25. Regular attendance and observation of approved work hours in accordance with department policies and procedures. Military Employment Preference Surviving spouse or orphan must provide DD 1300 or DD 214. Equal Opportunity/Affirmative Action Employer The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American With Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on View phone number on click.appcast.io. #J-18808-Ljbffr Centralized Accounting and Payroll/Personnel System