Peer Recovery Specialist (CORE Guide)

As a Core Guide, you will: Conduct community outreach to individuals with SMI in homes, community locations, and care settings like shelters, hospitals, and emergency departments Support individuals’ health needs by scheduling appointments, taking vitals, ensuring clinical visits are attended and completed, and assisting with telehealth access Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals Serve as the primary point of contact, using advanced engagement techniques to facilitate ongoing connection and engagement in supportive services Help address social determinants of health, facilitating access to benefits, resources, and transportation Assist with care coordination, advocating for individual goals, accompanying individuals to appointments, and addressing post‑discharge needs Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration Perform initial and ongoing telephonic outreach Participate in ongoing training and professional development Understand that as firsthand learns and grows, your role will constantly evolve. This job description represents many key elements of this role, but they are subject to change Core Guides should have: Empathy, compassion, and approachability Excellent listening, communication, and interpersonal skills Personal knowledge of recovery Patience, persistence and a desire to help individuals experiencing SMI and/or SUD on their wellness journey Comfort working collaboratively within a multidisciplinary team Basic proficiency with smartphone and computer technology Openness to receiving feedback and a commitment to professional growth The required experience you bring to this role includes: Lived experience with SMI and/or SUD State Peer Recovery certification, or eligibility and willingness to obtain certification within six (6) months of employment Valid driver’s license in good standing, with the ability to operate a vehicle (company vehicle may be provided) and eligibility to drive under the company’s insurance policy Demonstrated proficiency with technical tools like email, messaging services, and apps Two (2) years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application Team members will complete a paid training period prior to serving individuals and must pass assessments to move forward. Ability to work Monday - Friday 8:30 am - 4:30 pm Bonus points for: Experience with direct in-person outreach and engagement for individuals with SMI and SUD Expertise in recovery education and coaching Understanding of whole health and trauma‑informed approaches to peer support Familiarity with local community resources, behavioral health systems, and the criminal justice system (e.g., mental health and drug courts) Eagerness to expand knowledge about a broad range of health conditions Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds one Hourly Pay Rate: $22 Benefits: For full‑time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture. Vaccination Policy: Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to, evidence of vaccination for/immunity to COVID‑19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law. New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case‑by‑case basis and availability of a reasonable accommodation is not guaranteed. We do not provide sponsorship at this time. We will only contact candidates from email addresses ending in @firsthandcares.com. If you receive suspicious outreach, please do not respond. #J-18808-Ljbffr