General Manager

Summary

The General Manager ('GM') leads all aspects of the company's business operations for the Cincinnati Business Unit. The GM will maintain a strong emphasis on the management and development of people, the selling of Parts & Service as well as new boiler Sales. The GM will provide leadership to all personnel in the Business Unit ensuring the existing customer base and employees are retained, new customers are acquired, and the company's product and services are effectively sold throughout the area. The GM is an experienced leader with a proven track record of gaining credibility from their team and customers, driving process improvement and results within a boiler parts, service, and rentals operational setting.

Major Duties & Responsibilities:

• Re-enforce a safety-first mindset and ensure regulatory compliance.
• Monitor staff performance, oversee employee goal and objective setting. Conduct mid-year and year end performance reviews.
• Assist staff in overcoming obstacles to accomplishment of work objectives.
• Drive initiatives and a culture that delivers field service quality, Service Technician engagement, sales, and gross margins.
• Focus on the retention and development of customers and employees in the region. Working with the Director Technical Services, trains service technicians in coiled tube boiler maintenance, service, and new unit quotation support.
• Determine staffing requirements, hire and train new staff in support of the annually approved operating plan and the overarching strategic growth plan.
• Continuously engage with customers to prospect, advance, and close new business as well as grow the number of clients for both Parts & Service and new boilers. Meet or exceed sales targets for Parts & Service, Rentals, and new Boiler sales.
• Continuously evaluate current business processes and systems for improvement opportunities. Ensure appropriate KPI's are in place and that they are aligned with employee goals and objectives.
• Review operational performance data (e.g., safety, quality, quotation backlog, order activity, order fulfillment against customer commitment) to monitor and measure productivity, goal progress, and work activity.
• Participate in employer monthly performance operating rhythm and prepare to provide variance analysis for the region as well as gap closure remedies relating to operational and financial measures.
• Meet annual operational and financial goals and objectives for the Business Unit.
• Other duties as assigned by the Vice President & GM North American Service.
• 401(k)
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Company Overview:

The Company provides best-in-class parts and 24/7 service support delivered via highly trained technicians and manages a fleet of unique rental equipment to serve temporary or emergency needs. The product portfolio is primarily used for industrial, commercial and institutional applications across North America. The company is a leading manufacturer of coiled tube steam, hot water and thermal fluid boilers and related equipment. With its comprehensive product and service offering, The company functions as a one-stop shop for all its customers' most complex steam and heating requirements.

The Company operates from its head office in Aurora, ON and maintains sales and service operations in Apache Junction, AZ, Cincinnati, OH, Greensboro, NC, Hartford, CT, Louisville, KY, Jacksonville, FL, Las Vegas, NV, Orlando, FL, Ottawa, ON and Sioux City, IA.