Clinical Practice Manager - Specialty Clin Admin

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.


ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska's second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation's largest state.


Our vision: Alaska Native people are the healthiest people in the world.

ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.

• Cost-Share Dental and Vision Insurances

• Discounted Pet Insurance

• Retirement Contributions with Pre-Tax or Roth options into a 403(b).

• 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.

• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.

• Eleven Paid Holidays

• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment

• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.

• Flexible Spending Accounts for Healthcare and Dependent Care.

• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.

• On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.

• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.

• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.

• On-Site Training Courses and Professional Development Opportunities.

• License and certification reimbursements and occupational insurance for medical staff.

• Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.

• Emergency Travel Assistance

• Education Assistance or Education leave eligibility

• Discount program for travel, gym memberships, amusement parks, and more.

Visit us online at or contact Recruitment directly at View email address on click.appcast.io.

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Summary:
Working with the VP, Service Chief, or Director, the Practice Manager has full responsibility, authority and accountability for the performance of the hospital/ambulatory practice (inpatient and/or outpatient). Fully supports the delivery of quality clinical care by the practitioners. Responsibilities of the Clinic Practice Manager include, provider relations, communications, management of all non-provider staff (clinical matters will include direction from the affected provider(s), practice revenue cycle management, improvement plans, physical clinic, operations, education and training, supply inventory etc.

Responsibilities:

Embraces ANTHC mission, vision & values to provide a safe, comfortable, therapeutic patient centered environment. Understands, embraces and instills the Access to Care principles. The Practice Manager has direct accountability for the following factors: ANMC scorecard, performance improvement and productivity management. Provides leadership and is accountable for the performance and direction of the clinic operation.

Operations Management:

Provides daily and strategic management of the clinic operations. Ensures adequate staffing and scheduling of all clinic personnel to support operational goals.

Works with the Clinical Director to establish a framework to plan, direct, coordinate and improve all aspects of clinic operations to provide the best patient experience.

Implements, evaluates, and achieves productivity standards for staff.

Supervises the scheduling of patients and evaluates the patient flow to reduce overall cycle time to organizational targets.

Works with Clinical Director and VP on provider recruitment, space and resource planning.

Provides management, guidance and training to staff to meet operational. Performs duties of subordinate staff when necessary to maintain practice operation standards.

Motivates staff and organizes day-to-day activity of department. Ensures scheduling of staff to promote productivity as well as to promote high clinical and service quality, operational and financial viability, and to ensure appropriate patient access to services.

Oversee the purchases supplies and insures proper value for funds expended. Evaluates invoices for accuracy, codes and submits invoices on a timely basis.

Ensures accuracy of payroll submission. Ensures overtime and/or temporary personnel are within budget. Assists staff with payroll issues.

Understands and assures compliance for regulatory, accreditation and system process.

Conducts staff meetings as appropriate. Prepares agendas and forwards meeting notes to appropriate supervisor. Financial Management

Develops the annual clinic(s) budget including revenue projections and justification of expenditures and non-provider staffing levels.

With the Clinical Director and VP develops long range projections and financial plans, maintains appropriate analysis and recommends necessary adjustments and opportunities for improvement.

Assumes primary responsibility for the fiscal administration and integrity of the clinic(s) including purchasing, capital equipment and inventory management.

Works with the supervisor to maintain practice operation and financial ratios to meet practice and system goals through responsibility for effective operation of revenue cycle activities in clinic(s) by ensuring charges are appropriately documented, effectively captured, and accurately coded.

Ensures compliance with regulatory guidelines, accreditation requirements and system policies/procedure, for all activities within the practice. Personnel:

Ensures subordinate staff is trained, capable and held accountable to provide high quality care in a caring manner, as well as for all other tasks within practice.

Provides real time feedback of all non-provider support staff.

In partnership with the clinic providers, ensures that employees maintain licensure and certifications as required, as well as coordinating on boarding, department specific orientation and yearly competency evaluation as applicable.

Ensures compliance to all new hire and annual evaluations.

Collaborates with Human Resources on personnel issues including completing requisitions, interviewing, hiring, and constructive counseling and progressive discipline.

Insures appropriate staff competencies are maintained (licensure, certification, orientation, mandatory training, and continuing education).

Interviews and hires non-provider personnel as necessary.

Communicates regularly with the supervisor or designee that involve staff issues, critical patient care concerns, unit staffing changes, quality issues and other pertinent data. Other Functions:

Responsible for maintaining Patient Satisfaction scores for clinic(s) at set targets.

Participates in strategic planning for the clinic(s) regarding operations and new program development.

Maintains communication with the supervisor on a regular basis to review performance improvement, as well as other projects as appropriate.

Performs other duties as assigned.

Other information:

KNOWLEDGE and SKILLS

Knowledge of current issues, trends and legislation in the health care business environment including current working knowledge of third party reimbursement practices.

Knowledge of the Alaska tribal health system.

Knowledge of principles and practices of employee development sufficient to ensure clinic productivity.

Knowledge of computer programs and applications. Electronic Health Record applications, Cerner preferred.

Knowledge of policies and procedures of a clinic sufficient to direct its operations and provide effective patient care.

Knowledge of HIPAA and other federal and state statutes regarding confidentiality.

Advanced analytical and problem solving skills.

Excellent management and verbal/written communication skills.

Ability to analyze and prepare comprehensive reports, including financial data as well as the ability to incorporate results of that analysis into practice operations.

Ability to maintain strictest confidentiality inside and outside the work place.

Self-directed with ability to exercise a high degree of initiative, judgment, discretion, and decision making to achieve organization's mission.

Ability to analyze situations accurately and taking effective action.

Ability to establish and maintain effective working relationships with employees, providers, policy-making bodies, third-party payers, patients and the public.

Ability to organize work effectively.

Ability to delegate and achieve goals and objectives.

Ability to exercise judgment and discretion to develop, apply, interpret, and coordinate departmental policies and procedures.

Ability to manage change and direct the problem-solving process.

Ability to establish and maintain quality control standards.

Ability to organize and integrate clinic priorities and deadlines.

Demonstrated ability to communicate with clinic staff and department support staff and work well within multi-disciplinary teams.

MINIMUM EDUCATION QUALIFICATION

Master's Degree in Healthcare. Three (3) years increasingly responsible healthcare experience can be substituted for education beyond a Bachelor's degree. Progressively responsible professional work-related experience, education or training may be substituted on a year-for-year basis.

MINIMUM EXPERIENCE QUALIFICATION

Non-supervisory - Four (4) years professional work experience. An equivalent combination of relevant education and/or training may be substituted for experience.

AND

Supervisory - Three (3) years practice management experience or an equivalent blend of operational management experience preferred.