Patient Services Associate - Bristol - Full-Time - Bilingual (Spanish & English) - $21.00/hr

Patient Service Associate

The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency's commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.

Role and responsibilities include:

• Providing exceptional customer service to all patients, visitors and callers
• Overseeing the safe, efficient, and comfortable atmosphere of the reception area
• Greeting patients and other visitors to the agency and assisting them as appropriate
• Reviewing schedules daily to ensure accuracy and fill appointment opportunities
• Scheduling and rescheduling appointments in accordance with CHC scheduling guidelines
• Collecting, verifying, updating and documenting patient demographics, insurance information and forms
• Reconciling patient visits daily
• Answering, screening, and directing incoming telephone calls and documenting as needed in electronic health record (EHR) system, per CHC guidelines
• Ensuring forms are completed and accurate, including assisting patients in completing forms, and scanning into EHR per CHC indexing protocols
• Consistently ensuring and maintaining patient confidentiality
• Escalating concerns to site leads/Operations Manager and offering suggestions for improvement
• Supporting manager in monitoring inventory of supplies for the office
• Meeting and exceeding assigned individual and departmental goals
• Other duties and projects as assigned

Qualifications include:

• Associates degree, medical office or medical assistant degree required
• Bilingual skills, Spanish speaking, required
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Proven ability to multi task
• Problem solving and critical thinking skills
• Excellent organizational skills
• Healthcare experience in Medical, Dental, or Behavioral Health preferred
• Experience with Microsoft Power Point, Excel, Word, preferred

Physical requirements/work environment:

• Hours will vary; dependent on site needs
• One Saturday shift per month required
• Minimal physical effort. Must be able to operate computer and telephone continuously
• Regular regional travel as necessary

Community Health Center Company Benefits for Full-Time Employees:

• For Health & Wellness: Medical plans with Health Spending and Flexible Spending Accounts Health Reimbursement Arrangement Accounts Dental and Vision Plans Wellness Incentive Program Life and Disability Insurance Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner's Insurance, Legal Services.
• For Financial Success: 403(b) plan with a discretionary company match after 1 year of employment.
• For Great Work Life Balance: Paid time off Paid Parental Leave Paid holidays Employee Assistance Programs
• For Professional and Educational Advancement: Tuition Reimbursement

Organization Information: The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

Location: Community Health Center of Bristol

City: Bristol

State: Connecticut

Time Type: Full time