(SOCIAL SERVICES) Processing Assistant IV

Job Description

Job Description

GRADE: 61SALARY: $32,628.00 annually with benefits package DESCRIPTION OF WORK: The Processing Assistant IV serves as a primary point of contact for clients accessing services through the Department of Social Services and provides administrative support to Adult & Family Services and Children's Services staff. Responsibilities include greeting and directing clients, screening inquiries, maintaining paper and electronic case records, entering data into PATH NC and other automated systems, scheduling appointments and meetings, processing mail and other documents, coordinating client transportation, and assisting with special projects and community resource activities. The position serves as a backup receptionist and switchboard operator and performs other administrative duties to support efficient service delivery. This position requires frequent interaction with clients, community partners, and agency staff while maintaining confidentiality and providing exceptional customer service. KNOWLEDGE, SKILLS & ABILITIES: Significant knowledge of office procedures, methods, and practices; customer service principles; and the use of correct grammar, vocabulary, spelling, and office terminology to prepare, proofread, and maintain correspondence, reports, records, and other materials. Ability to learn and independently apply departmental policies, procedures, and program requirements; review and process information accurately; maintain confidential information; and perform data entry and records management using automated systems. Ability to organize and prioritize multiple assignments, coordinate workflow, and complete tasks accurately within established timeframes while managing frequent interruptions. Ability to communicate effectively with clients, coworkers, community partners, and the public, exercising sound judgment, courtesy, tact, and professionalism when interacting with individuals who may be experiencing difficult or sensitive situations. Ability to establish and maintain effective working relationships, adapt to changing priorities, and provide administrative support that contributes to the efficient delivery of agency services. Proficiency in the use of computers and standard office software is required, and the ability to operate general office equipment and county vehicles in accordance with agency policy is preferred. MINIMUM EDUCATION AND EXPERIENCE: Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least two years of office assistant/secretarial experience; or an equivalent combination of training and experience. Must possess a valid NC Driver's license, and meet qualifications as outlined in Sampson County's Vehicle Fleet Policy.  PREFERENCE MAY BE GIVEN TO THOSE WITH BI-LINGUAL SKILLS AND/OR DSS EXPERIENCE. APPLY: Job Listings - Sampson County JobsNC State Application form (PD-107) and college transcripts required. Application deadline is: Open Until Filled SAMPSON COUNTY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYERIn compliance with the Immigration Reform and Control Act of 1986, Sampson County will employ only those individuals who are US citizens, or legal aliens authorized to maintain employment in the United States. All offers of employment are conditional pending candidate undergoing pre-employment Alcohol & Drug testing and producing satisfactory test results.