Senior Help Desk Specialist III - Tier III Escalation
NetImpact Strategies
NetImpact Strategies is seeking a Help Desk Specialist III in Washington, DC, to provide advanced Tier III troubleshooting and support for a federal customer's IT service desk. You will serve as a senior technical escalation point, ensuring compliance with SLAs while mentoring junior staff and driving continuous service improvement initiatives. The ideal candidate has a strong background in IT support, excellent communication skills, and the ability to work independently on high-impact issues. #J-18808-Ljbffr NetImpact Strategies
Vacancy posted 3 days ago
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