Program Support Assistant - Behavioral Health Interdisciplinary Program/CBOC

Job Title

Program Support Assistant - Behavioral Health Interdisciplinary Program - CBOC

Duties

Major duties include but are not limited to:

• Interacts effectively with a wide range of people, including professionals, Veterans and their Families.
• Coordinates care with all services in medical center; must possess a high degree of interpersonal skills, adaptability and flexibility to work closely with these services.
• Assists providers changing/canceling clinics, ensuring patients are taken care of in a timely manner.
• Communicates effectively with all services, patients and their families.
• Coordinates procedures & follow-up care timely and accurately.
• Works as a team member and as a team leader to insure changes are relayed to others appropriately.
• Arranges ordered evaluations & treatment with other supporting disciplines within the medical center, scheduling these for timely completion and prevention of scheduling conflicts.
• Collecting data, conducting analysis and reporting on program effectiveness and performance.
• Performs comprehensive analysis and evaluation, taking into consideration factors such as cost effectiveness, attainment of project goals and objectives, and compliance with pertinent guidelines.
• Conducts studies of efficiency and productivity and recommends changes or improvements in organization, staffing, work methods and procedures.
• Initiates/coordinates repairs, maintenance, safety corrections; maintains supplies, bulletin boards and files.
• Collects, compiles and analyzes data for Behavioral Health Services for use in developing, and participating in, process improvement projects that lead to more efficient, effective, value-added service.
• Gathers productivity data using multiple databases, including Vista, VA Support Service Center (VSSC) and Managerial Cost Accounting (MCA), while identifying trends, creating quarterly program report cards and tracking employee workload. Presents this data to Mental Health leadership on a quarterly basis.
• Documents program inconsistencies and/or anomalies and prepares management reports and recommendations to resolve issues (i.e., periodic SWOT analysis).
• Analyzes, evaluates, and oversees clinic access management, systems redesign, and performance measurement (PM).
• Monitors & assists with services' timely completion of Return to clinic orders, encounters and consults.
• Monitors the overall clinical operations, analyzing clinic schedules and profiles to assure timely access to care for Veterans.
• Actively listens to others and demonstrates understanding to those speaking with them.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday 7:30am - 4:00pm

Telework: Telework eligible in accordance with agency policy (AD-HOC)

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant - Behavioral Health Interdisciplinary Program/CBOC/ PD14857A and PD14856A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Physical Requirements: The work is generally sedentary and requires being able to sit for prolonged periods of time, sometimes for long periods, walk, stoop, bend to file, and carry moderately heavy loads of supplies, books, equipment, etc., employee must be able to carry documents and sometimes equipment to other clinics on different floors of the facility. The position does require emotional stability to handle complex and/or demanding situations, challenging Veteran behaviors, multiple demands and a high volume of workflow. The position will also require a valid driver's license and ability to drive as needed to include the ability to positively complete government vehicle driver training requirements