FLOOR CAPTAIN

Floor Captain

The Hobby Center for the Performing Arts is seeking part-time staff for seasonal employment. The Floor Captain serves as a liaison between Hobby Center patrons and facility management. Their responsibilities include providing exemplary service to Hobby Center patrons, the orientation and supervision of volunteer ushers and enforcing theater policies at all Hobby Center events. Preferred candidates will have experience in customer service and staff/volunteer supervision. Knowledge and/or experience in performing arts or venue management are a plus.

Candidates should possess an above and beyond work ethic, be a natural leader with an exemplary professional demeanor. In addition, outstanding customer service, organizational management and communication skills to ensure an exceptional guest experience at the Hobby Center for the Performing Arts are required. Duties include but are not limited to:

• A leader in all front-of-house event management for all events at the Hobby Center for the Performing Arts managing a volunteer staff of 30+ and crowds between 100-2650 guests at any given time.
• Work with various venue staff and vendors, including Backstage, Security, Box Office, resident companies, and concessions.
• Practice and lead patron safety with our staff and volunteers at all times for all venues, from understanding the current ADA policy, to preparing plans for patron access, and managing safety throughout the event.
• Build strong guest relationships through exemplary customer service.
• Complete all paperwork necessary to record and document patron, staff, or volunteer involvement during a performance.
• Maintain all required training including Trained Crowd Manager Certification and CPR certification.
• Attend regular staff meetings which focus on team performance.

The Hobby Center for the Performing Arts is an equal opportunity employer where equity, diversity, inclusion and accessibility are deeply valued.