Clinic Manager

About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in‑person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary The Clinic Manager (CM) is an essential part of the collaborative patient care team that supports an exceptional patient experience. The CM is empowered to practice and contribute throughout the care experience and guides the clinical and administrative operations of the multi‑disciplinary, integrated primary care service focused on achieving Crossover’s quadruple aim: decreased health care spend, increased quality, improved member/patient engagement, and strong employee/provider engagement. At its core, the CM supports patient care while demonstrating servant leadership, leveraging our interdisciplinary approach to integrated care. Responsibilities Implements Crossover’s standards of care and operations workflows. Provides patient care using Crossover’s patient‑centered medical home approach, including phlebotomy services and immunization services. Resolves customer complaints and assists customers with inquiries in connection with clinic services and hours of operation. Handles inventory, orders, and replenishes medical supplies and materials. Co‑leads clinic‑wide huddles, team meetings, and ensures the clinic team is kept well informed of corporate and client communications, including clinical practice updates. Manages the schedule for efficiencies and optimal staff coverage, including PRN talent pools. Hires, coaches, and develops staff; assists in onboarding and training new team members. Provides guidance and direction to care team members, including nurses, hosts, operations leads, and care navigators (site specific). Partners with the Triad and multidisciplinary care team to develop plans for maximizing client outreach and increasing clinic utilization. Identifies and recommends actions to enhance current services; partners with the Triad on developing and implementing new services. Encourages continuing professional education and development to enhance learning and meet licensing expectations. Leads and facilitates any event that supports client goals and member health strategies. Collaborates with various departments to ensure the clinic is compliant with regulatory bodies. Assists in performing Quality and Compliance checks required on a daily, weekly and monthly basis. Contributes to reporting requirements related to incident reporting and compliance. Acts as the first point of contact for IT questions and issues; coordinates and assists internal TechOps with support requests. Performs other duties as assigned. Required Qualifications Licensed Vocational Nurse or Licensed Practical Nurse from an accredited school with a minimum of 3 years of clinical experience. Active LVN/LPN license. Current BLS (Basic Life Support) certification. Minimum 3 years experience opening, operating and managing a multi‑speciality, multi‑provider clinic, or equivalent. Minimum 3 years of experience staffing and managing a team of employees. Preferred Qualifications Excellent computer skills. Reading, writing, and excellent oral proficiency in the English language. Strong organizational and follow‑through skills. Excellent communication and interpersonal skills. High level of ownership, accountability and initiative. Proven organizational skills, great interpersonal skills, and ability to work as a key team member. Comfort and efficiency with multi‑tasking, issue resolution, and conflict management. Leadership skills and experience working in a collaborative team environment. Physical Job Requirements May require standing, walking and sitting for extended amounts of time. Occasionally lift and carry items weighing up to 50 lbs. Manual and finger dexterity and hand‑eye coordination. Includes full range of body motion including potential handling and lifting patients. Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members. Equal Employment Opportunity Statement Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at View email address on click.appcast.io. #J-18808-Ljbffr