Customer Support Specialist

Description

Job Title: Customer Support Specialist

Location: Belton, SC

Reports to: Supply Chain Manager

Employment Type: Full-time

Industry: Manufacturing | Industrial Machinery | Power Transmission

Job Function: Production Planning | Inventory Management

Job Summary: Executes the activities necessary to provide prompt response on inquiries from people outside the Belton Plant concerning the availability of finished products. To ensure adequate material availability through a formal planning procedure and to schedule production and assembly processes to meet required customer service levels and meet promised shipping dates for finished goods. Works independently and collectively with buyer/planners to make decisions regarding the materials flow and production schedules at the Belton, SC facility.

Key Responsibilities:

• Promotes/supports plant safety efforts with the highest priority.

• Serve as Belton’s representative to Marketing, Inside and Field Sales for customer quoting and product availability including date changes and management.

• Manages needs and correspondence with Product Engineering, Plant Engineering, Quality, Planning/Procurement and Manufacturing in quoting new design features and customer requests in product modification development.

• Works closely with Shipping/Receiving, Scheduling and Purchasing in servicing the needs of our customers’ stock and special orders.

• Works closely with Cycle Counting program in support of Plant Raw and WIP Inventory management.

• Manage needs and correspondence with Colinx team for stocking issues and requirements associated with our FG product.

• Serve as Belton’s point of contact for coordinating warranty returns in conjunction with Quality and the Colinx team.

• Responsible for management of purchasing and production schedules (including reviewing/releasing work and expediting of components) and activities related to assigned work cells and product families.

• Manages and replenishes renewal parts and miscellaneous component replenishment at Colinx.

• Constant review and management of activities supporting backlog avoidance/recovery and successful order date integrity assuring a positive customer experience.

• Needs working product knowledge and understanding of bill of materials and routings.

• Need proficiency in application of all Materials SAP/BUS system inputs/outputs.

• Performs any requests as needed in support of Materials Management team for Rogersville.

Required Qualifications:

• High School Diploma or GED required

• Bachelor’s Degree is highly desired.

• Consideration will be given to those who meet all requirements other than the degree requirement and have demonstrated experience in customer service activities.

• Proficiency in Microsoft Office, including Microsoft Word, Excell and Power Point and Outlook.

• Effective verbal and written communication skills.

• Independent analysis/decision-making capabilities.

• Verifiable history of customer focus.

• Able to work effectively in a team-oriented environment.

Physical Requirements:

• Must be able to work in a factory environment (steel-toe shoes, safety glasses, some areas may require hearing protection, and hard hat).

• Must be able to work in a team environment with all branches of the plant.

• Must be able to make changes to plan / schedule to meet customer demands / deadlines.

• Must be capable of moving about the facility, including stairs.

• Must be able to either sit or stand in the performance of job duties, often for prolonged periods of time each day.

• Must be able to occasionally bend, squat, kneel and reach.

• Some lifting on occasion.

Why Join Us?

• Represent a trusted brand in industrial power transmission.

• Competitive compensation, benefits, and opportunities for career advancement.

RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status.

Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.