Agentic Commerce Consultant l Comms, Media, & Technology

We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: Overview We are seeking a consultant to support the design and delivery of agentic commerce transformation initiatives for technology clients. This role will focus on helping Communication, Media, and Technology organizations adapt to a new model of customer engagement where AI-powered agents, conversational interfaces, and intelligent systems influence how products are discovered, evaluated, and transacted. As customer journeys evolve beyond traditional digital channels, organizations must rethink how their products, content, platforms, and data are structured to operate within AI-driven and ecosystem-based environments. This consultant will help prepare their data, digital platforms, and analytics capabilities to support next-generation customer experiences across digital channels, partner ecosystems, and emerging AI-driven environments. You will work across strategy, digital experience, content, platform integration, and data teams to help clients improve how their products show up across search, AI interfaces, and partner ecosystems, while ensuring readiness for agent-mediated interactions. The ideal candidate combines experience in digital strategy, consulting, and Communications, Media, and Technology industry expertise with an interest in how AI and agent-based experiences are transforming customer journeys. Job Responsibilities Data Analysis & Preparation Analyze product, customer, and digital experience data to identify trends and insights. Assist in preparing datasets that support analytics, reporting, and personalization initiatives. Support data cleansing, transformation, and validation processes to ensure data quality and reliability. Digital Platform & Data Integration Support Support documentation of data flows and integration points between platforms and digital applications. Assist in analyzing APIs, product data feeds, and service integrations used across ecosystems. Collaborate with engineering teams to ensure data is structured and accessible across digital experiences. Agent Communication & Execution Readiness Define standards for Agent Communication Protocols (ACP) and API readiness. Partner with engineering to expose endpoints that support AI agent interaction. Ensure feeds support real-time decisioning (inventory, pricing, shipping logic). Build scalable frameworks for AI-assisted transactions. Retrieval & Indexation Optimization Optimize structured data for RAG (Retrieval-Augmented Generation) environments. Collaborate with GEO and content teams to ensure alignment between semantic layer and markup layer. Reduce friction between presentation layer and structured layer. Monitoring & Technical Governance Implement structured data QA and monitoring frameworks. Identify gaps impacting citation eligibility or recommendation logic. Establish governance standards for structured updates across markets. Security, Trust & Compliance Ensure APIs and structured outputs align with privacy, compliance, and brand safety requirements. Partner with legal and security teams to assess risk exposure in agentic integrations. Data & AI Readiness Support structuring of product and customer data for analytics, personalization, and AI use cases. Identify opportunities where data can enhance decision-making, recommendations, and customer experiences. Collaborate with data teams to improve data accessibility across digital channels. Client Collaboration & Delivery Support Work as part of a multidisciplinary consulting team delivering transformation initiatives for clients. Support project teams with research, analysis, and documentation. Assist in preparing client presentations, reports, and deliverables. Participate in client workshops and working sessions to gather insights and requirements. Contribute to internal knowledge sharing and capability development. Basic Qualification: 3+ years of experience in consulting or digital strategy experience in the Communications, Media, and Technology industry; experience must include the following: Experience working on digital transformation, customer experience, or platform-related initiatives Experience with AI-driven customer experiences, conversational interfaces, or emerging digital ecosystem trends Understanding of digital marketing, content strategy, or product experience optimization Experience collaborating with engineering leadership to prioritize AI-readiness initiatives on technical roadmaps Preferred Qualifications: Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or a related field Strong problem-solving and analytical skills Excellent communication and presentation skills Ability to translate complex concepts into clear, actionable recommendations Passion for innovation and the future of CMT Comfortable with travel Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 06/17/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:U.S. Employee Benefits | AccentureRole Location Annual Salary RangeCalifornia $70,350 to $205,800Cleveland $59,100 to $164,600Colorado $63,800 to $177,800District of Columbia $68,000 to $189,300Illinois $59,100 to $177,800Maine $54,400 to $151,400Maryland $63,800 to $177,800Massachusetts $63,800 to $189,300Minnesota $63,800 to $177,800New York $66,300 to $205,800New Jersey $68,000 to $205,800Virginia $59,100 to $189,300Washington $80,200 to $189,300About AccentureAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.Visit us at What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more hereRequesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at View phone number on click.appcast.io or send us an email or speak with your recruiter.Equal Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.For details, view a copy of the  Accenture Equal Opportunity StatementAccenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.Accenture is committed to providing veteran employment opportunities to our service men and women.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.SummaryLocation: Chicago, Accenture Tower, CorpType: Full time