Fraud Investigator

Job Description

Job Description

About Nymbus

Nymbus is a high-growth fintech company, 'Built to Move,' empowering banks and financial institutions to transform faster, compete smarter, and deliver greater value in today's digital marketplace. At Nymbus, we're revolutionizing banking technology. Our award-winning modern core platform and cloud-based solutions help financial institutions modernize, scale, and succeed. As part of our team, you won't just be part of a tech revolution; you'll be at the forefront of it, driving innovation and delivering exceptional client experiences. 

Nymbus is building the next generation of fintech platforms, and that takes people who are ready to challenge convention, move with purpose, and reimagine what's possible.  We operate with an AI-first mindset across our business, continuously improving how we work, and the value we deliver to our clients. 

We want our partners to be thrilled about the possibilities we are creating together and the lasting impact our collaboration will bring to the industry and consumers.  The journey to growth begins with doing something different. And that journey starts with the great people who make Nymbus.

We challenge the status quo, question assumptions, and work together to turn bold ideas into meaningful progress. 

The Opportunity The Fraud Investigator plays a critical role in protecting the financial assets, operational integrity, and reputation of Nymbus clients by leading advanced investigations into complex and high-impact fraud cases across multiple payment channels and products. This role involves the proactive identification of suspicious patterns and anomalies through the review of transactional data, case alerts, and non-alert-based referrals from both internal and external sources.

The Investigator will perform in-depth case analysis, connect cross-channel and cross-client fraud activity, and determine the root cause of fraudulent behavior. They will work directly with clients to present investigative findings, provide recommendations for risk mitigation, and ensure timely resolution of escalated cases. This includes preparing comprehensive reports, tracking key trends, and recommending targeted process enhancements.  

Collaboration is essential, as the Fraud Investigator partners closely with internal operations teams, external client contacts, and third-party fraud detection platforms to resolve cases efficiently and in compliance with regulatory standards. The role also involves drafting and maintaining investigative procedures, mentoring Fraud Analysts, and contributing to the development of enterprise-wide fraud prevention strategies.

The ideal candidate will have proven expertise in fraud investigation, strong pattern-recognition skills, deep knowledge of financial regulations, and the ability to work effectively under pressure in a high-volume, deadline-driven environment. 

What You Will Own

• Lead end-to-end investigations into complex and high-impact fraud cases, ensuring timely and thorough resolution. 
• Analyze transactional data across multiple sources to identify patterns, trends, and emerging fraud typologies.
• Develop and maintain detailed fraud reports for clients, highlighting findings, trends, and  recommended actions.
• Collaborate with internal operational and support teams to ensure accurate documentation, escalation, and resolution of fraud incidents.
• Work with clients to provide investigative updates, final case reports, and recommended preventive measures. 
• Conduct in-depth reviews of customer claims involving Debit card, Credit card, ACH, P2P, Bill Payments, and other payment channels, with a focus on complex and recurring cases.
• Identify gaps and recommend procedural enhancements to strengthen fraud prevention measures.
• Draft, update, and maintain fraud investigation procedures and best practices documentation.
• Serve as a subject matter expert for escalated fraud inquiries from Fraud Analysts and other team members.
• Track and report investigation metrics for client review.
• Stay current on industry fraud trends, regulatory changes, and compliance requirements to ensure investigative processes remain effective.
• Provide training and mentorship to Fraud Analysts on investigative techniques and case handling.
• Other duties as assigned.

What You Will Bring

• Associates degree in Business, Criminal Justice, Finance, or a related field preferred.
• Minimum 5 years of experience in fraud investigation or advanced fraud analysis, preferably in a financial institution or fintech environment. 
• Proven track record managing complex investigations from initiation to resolution.
• Strong understanding of fraud detection tools and platforms (e.g., Verafin, DataVisor) and the ability to leverage multiple systems for analysis.
• Fraud certification (CFE, CFCI, or equivalent) strongly preferred.
• Expertise in identifying patterns, connecting data points, and recognizing emerging fraud trends.
• Strong understanding of banking operations, payment systems, and relevant regulations. 
• Exceptional written and verbal communication skills, including the ability to prepare and deliver investigation reports to diverse audiences.
• Proven analytical, research, and problem-solving skills, with a detail-oriented mindset.
• Ability to work independently on complex assignments while collaborating effectively with cross-functional teams.
• Proficient in Microsoft Office and Google applications, with strong Excel and data analysis skills.
• Comfortable navigating multiple systems and applications in a fast-paced, deadline-driven environment. 

How We Work

Nymbus is a remote-first company.  Success in our remote environment requires self-motivation, initiative, and strong personal accountability. Team members are expected to manage their priorities independently, communicate proactively, remain responsive, and participate on camera during virtual meetings. 

A strong remote culture requires intentional effort from everyone. We expect team members to engage in our global community, proactively build relationships, participate actively in team and company conversations, seek opportunities to collaborate, and take shared ownership of creating a connected and inclusive remote community including showing up on camera.

Compensation and Benefits

• Base salary range: $65,000 to $70,000 annually
• Annual cash bonus and equity eligibility, if applicable.
• Remote Work Environment
• Health, dental, and vision insurance, including HSA/FSA/DCA
• 401(k) plan
• Flexible time-off and company holidays
• Additional paid volunteer day
• Supplemental Insurance Programs, including voluntary Life, Accident, Critical Illness, Pet Insurance
• Employee Assistance Programs [EAP]
• Wellness programs 
• Growth and development programs

Actual compensation will be determined based on relevant experience, skills, role scope, and location.

Hiring at Nymbus

As an AI-first company, we embrace the power of AI tools throughout our hiring process. Nymbus remains committed to finding the right match for our teams and candidates alike. While we are excited about the AI tools available to us today, including AI-enabled video interview tools, we remain equally committed to maintaining human involvement and oversight throughout the hiring process. 

Nymbus is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Nymbus is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process, including accommodations related to our use of AI tools. If you require an accommodation, please notify your recruiter.

Applicants must be legally authorized to work in the country in which the position is based. This role is currently based in the United States. Not all locations are available for consideration, and locations will be evaluated on a case-by-case basis.

In compliance with applicable pay transparency laws, this posting includes the anticipated base salary range, a general description of available benefits, and the application deadline where required. Actual compensation will be determined based on the candidate's relevant experience, skills, and location.

By submitting this application, (i) you represent and warrant that you are not subject to or (ii) will disclose any non-compete agreement, restrictive covenant, or confidentiality obligation with a current or former employer that would restrict or prohibit you from performing the duties of the role for which you are applying.

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