Support Technician

3B Staffing LLC

Job Title: Technical Support Technician

Client: NYC Administration for Children's Services (ACS)

Location: 110 William Street, New York, NY (100% Onsite)

Duration: Long-Term Contract

Work Hours: Monday - Friday (9:00 AM - 5:00 PM | 35 Hours/Week)

Job Overview

The Administration for Children's Services (ACS) is seeking two Technical Support Technicians II to provide hands-on technical support for mobile devices and end-user systems. This role is critical in ensuring uninterrupted IT services for over 7,000 users across multiple locations.

The ideal candidate will have strong experience in desktop support, mobile device management, and troubleshooting Tier II technical issues in a fast-paced environment.

Key Responsibilities

Provide on-site technical support at the IT Digital Support Center
Configure and deploy smartphones, tablets, laptops, and other IT equipment
Troubleshoot and resolve Tier II hardware, software, and mobile device issues
Support walk-in users with mobile and desktop-related issues
Manage distribution and collection of wireless/mobile devices
Install, setup, and maintain desktops, laptops, printers, and peripherals
Use Service Desk tools to track, prioritize, and resolve support tickets
Escalate complex issues to senior technical teams when required
Coordinate repairs with third-party vendors
Provide end-user training on IT systems and devices
Support video conferencing tools and conference room setups
Assist with evaluation and implementation of new technologies

Required Qualifications

Minimum 2+ years of hands-on experience in desktop and mobile device support
Strong knowledge of hardware, software, and application troubleshooting
Experience supporting Android smartphones, tablets, laptops, and desktops
Familiarity with Service Desk / ticketing systems
Strong problem-solving and analytical skills
Excellent customer service and communication skills
Ability to work in a fast-paced, high-pressure environment
Ability to work independently and as part of a team

Preferred Skills

Experience supporting video conferencing platforms
Knowledge of ITIL practices or structured support environments
Exposure to enterprise IT environments with large user bases
Experience working with third-party vendors for hardware support

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Vacancy posted 6 hours ago

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