Support Technician
3B Staffing LLC
Job Title: Technical Support Technician Client: NYC Administration for Children's Services (ACS)
Location: 110 William Street, New York, NY (100% Onsite)
Duration: Long-Term Contract
Work Hours: Monday - Friday (9:00 AM - 5:00 PM | 35 Hours/Week)
Job Overview
The Administration for Children's Services (ACS) is seeking two Technical Support Technicians II to provide hands-on technical support for mobile devices and end-user systems. This role is critical in ensuring uninterrupted IT services for over 7,000 users across multiple locations.
The ideal candidate will have strong experience in desktop support, mobile device management, and troubleshooting Tier II technical issues in a fast-paced environment.
Key Responsibilities
Location: 110 William Street, New York, NY (100% Onsite)
Duration: Long-Term Contract
Work Hours: Monday - Friday (9:00 AM - 5:00 PM | 35 Hours/Week)
Job Overview
The Administration for Children's Services (ACS) is seeking two Technical Support Technicians II to provide hands-on technical support for mobile devices and end-user systems. This role is critical in ensuring uninterrupted IT services for over 7,000 users across multiple locations.
The ideal candidate will have strong experience in desktop support, mobile device management, and troubleshooting Tier II technical issues in a fast-paced environment.
Key Responsibilities
- Provide on-site technical support at the IT Digital Support Center
- Configure and deploy smartphones, tablets, laptops, and other IT equipment
- Troubleshoot and resolve Tier II hardware, software, and mobile device issues
- Support walk-in users with mobile and desktop-related issues
- Manage distribution and collection of wireless/mobile devices
- Install, setup, and maintain desktops, laptops, printers, and peripherals
- Use Service Desk tools to track, prioritize, and resolve support tickets
- Escalate complex issues to senior technical teams when required
- Coordinate repairs with third-party vendors
- Provide end-user training on IT systems and devices
- Support video conferencing tools and conference room setups
- Assist with evaluation and implementation of new technologies
- Minimum 2+ years of hands-on experience in desktop and mobile device support
- Strong knowledge of hardware, software, and application troubleshooting
- Experience supporting Android smartphones, tablets, laptops, and desktops
- Familiarity with Service Desk / ticketing systems
- Strong problem-solving and analytical skills
- Excellent customer service and communication skills
- Ability to work in a fast-paced, high-pressure environment
- Ability to work independently and as part of a team
- Experience supporting video conferencing platforms
- Knowledge of ITIL practices or structured support environments
- Exposure to enterprise IT environments with large user bases
- Experience working with third-party vendors for hardware support
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Support Technician in Brooklyn, NY vacancy
- ...Job Description Title: IT Support Technician Location: Onsite Support at DCAS Testing Center (149 Pierrepont Street, Brooklyn, NY 11201) Duration: 6 Months Job Description *THIS POSITION WILL REQUIRE CONSULTANT TO WORK ONSITE AND BE AVAILABLE ON WEEKENDS...SuggestedWork at officeWeekend work
Tri-Force Consulting Services, Inc.
Brooklyn, NY2 days ago - ...IT Support TechnicianLumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array... ...: ContractJob Summary: We are seeking a skilled IT Support Technician to provide dedicated onsite technical support for a high-volume...Suggested
Lumen Solutions Group Inc.
Brooklyn, NY2 days ago $16 - $17.75 per hour
...Gaming Support Tech Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's...SuggestedHourly payLocal areaImmediate startFlexible hoursShift workNight shiftWeekend workDave & Buster
Staten Island, NY5 days ago- # Program Support TechnicianTHE ORLANDO BRIDGE - ORLANDO, FL 32808## OverviewSalary Range$14.00 - $14.00 HourlyLevelEntryPosition TypeFull... ...want you to be a part of our *team as a* ***Program Support Technician****.***ESSENTIAL DUTIES AND RESPONSIBILITIES** include the...SuggestedContract workWork at officeImmediate startTrial periodAll shiftsWeekend work
Bridges International
Brooklyn, NY2 days ago - # Technical Support Technician**ASSA ABLOY Global Solutions** is part of the ASSA ABLOY Group, who are the **global leader in access solutions**. Every day, we reimagine how people move through a **safer, more open world with ease**. If you’ve ever walked through an automatic...SuggestedWork at officeLocal areaImmediate startRemote workWorldwide
- Kingman Regional Medical Center seeks a Support Technician II to manage enterprise IT service requests across main, east campus and community practices. The role requires proactive problem solving, strong communication, and collaboration with IS teams to deploy new apps...Shift work
- L2 Support Technician (POS Systems) Location: New Albany, Ohio (Partial Remote) The Point of Sale (POS) Level 2 Support Team is responsible for technology support and customer service for retail locations globally. This role provides Tier II support for store POS hardware...Remote work
- ## Radiopharmacy Support TechnicianApply: Grand Rapids: Full time: Posted 5 Days Ago: JR130222Join BAMF Health, where you're not just... ...truly remarkable at BAMF Health.The Radiopharmacy Support Technician assists in the manufacturing of sterile radioactive drug products...Full timeInternshipLocal areaFlexible hours
$75k - $92k
...Industries is dedicated to Powering American Defense by revolutionizing the design, development, and delivery of jet propulsion systems to support the warfighter. Through the integration of additive manufacturing, the company aims to meet the growing and urgent needs for...Temporary workWork experience placementWork at officeRemote work- CSL Vifor is seeking a donor center technician to prepare autopheresis machines, monitor donors during pheresis, and disconnect donors after the procedure. The role emphasizes accurate data entry via PDA, adherence to SOPs, and safety protocols to protect donors. Responsibilities...
- ...Seeking an experienced IT Support professional with strong expertise in Help Desk operations, end-user support, and troubleshooting across Retail, Distribution/Service Center, and corporate office. Skilled in supporting Desktop/Laptops, POS hardware, Mobile Devices, software...Remote workWeekend work
The Connors Group
Secaucus, NJ3 days ago - JOB SUMMARY The IT Support Specialist II is an entry-level technical support role focused on building foundational IT skills while providing... ...issues that exceed current skill level to the IT Helpdesk Technician or IT Manager promptly Assisting with hardware setup, imaging,...InternshipWork at office
- Must be onsite in Oklahoma City, OK for beginning of project. On-Site IT Support Technician — Oklahoma City Market (Temporary) Engagement dates: October 19, 2026 through December 31, 2026 Location: On-site across the client's Oklahoma City facilities Schedule: Standard...Temporary workRemote workMonday to Friday
- ...environments providing excellent customer service and technical support, this role could be for you! The ideal candidate has broad IT... ...Constantly learning new tech We are Nuts about IT The Path: Technician -> Integrator -> Engineer -> Consultant Along the way, you...Full timeWork at officeLocal areaRemote workMonday to Friday
$40k
At Commtech, a New Charter Company, we are seeking an IT Support Technician in Harahan, LA (in other companies this person could hold the title of Service Desk Specialist, Technical Support Engineer, Help Desk Support Specialist, CSR) to provide responsive technical support...Full time$60 per hour
...business stakeholders and technical teams, translating business needs into well-defined technical and integration requirements that support scalable, reliable solutions. The ideal candidate brings deep experience analyzing system-to-system data flows, documenting...Contract workYoh, A Day & Zimmermann Company
Jersey City, NJ1 day ago$80k - $120k
...Our client, a growing Tech/AI healthcare startup, is looking to hire an IT Support Technician. This role will be responsible for providing IT support across the organization, handling both day-to-day support matters and serving as the liaison with the company's external...Work at officeFlexible hoursGlocap
Jersey City, NJ3 days ago- ...HNL Lab Medicine in Allentown, PA is seeking a Laboratory Assistant to support multiple departments. The role involves order entry, specimen collection, processing, transport, and inventory management, with occasional on-call travel to other sites. The position emphasizes...
Health Network Laboratories
Brooklyn, NY3 days ago - ...GEL Laboratories, LLC, an affiliate of The GEL Group, Inc., is looking for a Laboratory Support Technician to join our team of professionals in our Charleston, SC office to support various laboratory functions. As a Laboratory Support Technician you are responsible for...Temporary workWork at office
GEL Engineering, LLC
Brooklyn, NY7 hours ago $22.78 - $26.21 per hour
...companies. As a shared Talent Acquisition function, we are proud to support TEAM's recruiting efforts by helping to attract exceptional... ...-based care in America. The Role : The Level 1 Service Desk Technician provides front-line, hands-on IT support for employees at TEAM...H1bWork at office24Hr HomeCare
Brooklyn, NY3 days ago$49 per hour
...business stakeholders and technical teams, translating business needs into well-defined technical and integration requirements that support scalable, reliable solutions. The ideal candidate brings deep experience analyzing system-to-system data flows,...Contract workWork at officeLocal areaYoh, A Day & Zimmermann Company
Jersey City, NJ1 hour ago- ...integrations. The role will bridge business and technical teams, translating business requirements into technical specifications and supporting scalable, reliable solutions, with a focus on Business Process Management (BPM) and system integrations. Roles and...Contract workWork at office
PB consulting
Jersey City, NJ13 days ago $20 per hour
...Germantown, NY, US 7 days ago Requisition ID: 1011 Do you have a passion for assisting with critical support service's needs? We are looking for a Support Services Technician to help with unloading supplies returning from barriers. This position loads clean supplies and is...Full timeTemporary workMonday to Friday- ...enhanced client experience.Key Responsibilities:1. Payments Technology & ArchitectureAct as a technology-facing Business Analyst supporting payment platforms across:ACH, Wire, SWIFT, RTP/FedNow, Cross-border paymentsUnderstand and contribute to system architecture, APIs...Full timeContract workWork at officeLocal areaRemote work1 day per week
MUFG
Jersey City, NJ1 day ago $26.11 per hour
Job Description: We are seeking a Senior IT Support Technician to support and maintain Agency technology equipment and provide escalated level of support for computers, IT services, and related equipment. The individual in this key position will diagnose and provide support...Hourly payFull timeMonday to Friday- The Expert Institute is seeking a Level 1 IT Support Technician to serve as the face of IT for our Milwaukee team. You will own the daily helpdesk queue, hardware provisioning, and onboarding orientations, ensuring our employees have the tools they need to succeed. Minimum...
- Taconic Biosciences is seeking a Support Services Technician at our Germantown, NY site. The role involves unloading dirty supplies, transferring containers, and operating a tunnel washer to clean cages and related items. You will inspect containers, perform minor maintenance...
- Description Job Overview: The IT Support Specialist provides technical support and assistance to employees across all departments, ensuring the reliable operation of hardware, software, and technology systems throughout the organization. This role is responsible for troubleshooting...Work experience placementWork at office
- Apex Systems is seeking a L2 Support Technician for POS systems in New Albany, Ohio, with partial remote work. The role focuses on Tier II support for store POS hardware and applications and acts as a bridge between service desk and engineering to maintain uptime for 7...Remote job
- Saint Peter’s Health Care System is seeking a PC Support Technician - Temporary to assist hospital staff with computer-related issues, setup, and maintenance of hardware and software. The role involves helping with Windows and Mac OS environments, remote desktop support...Temporary workRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Support Technician. Be the first to apply!
Related searches
- product support technician Brooklyn, NY
- mri tech aide Brooklyn, NY
- IT assistant Brooklyn, NY
- IT help desk technician Brooklyn, NY
- systems support technician Brooklyn, NY
- decision support analyst Brooklyn, NY
- help desk technical support Brooklyn, NY
- technical analyst Brooklyn, NY
- tech assistant Brooklyn, NY
- IT support technician Brooklyn, NY