Customer Service Representative
Sticker Quicker DMV Express
Benefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
401K
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, new candidate will be responsible for processing registration and title transactions. Candidate will also verify that all documents are complete and accurate.
Must be a self starter and ability to work independently using web applications in a fast paced environment. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Professional appearance with daily attendance is essential to this position.
Responsibilities
Receive a high volume of inbound calls and emails, professional phone etiquette is imperative
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Excellent verbal and written communications skills
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Excellent computer and customer management software skills required
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively, you will be multitasking multiple projects
Bilingual
Bilingual in Spanish is a plus
Vacancy posted 3 days ago
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