Customer Service Representative

Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

401K

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, new candidate will be responsible for processing registration and title transactions. Candidate will also verify that all documents are complete and accurate.

Must be a self starter and ability to work independently using web applications in a fast paced environment. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Professional appearance with daily attendance is essential to this position.

Responsibilities

Receive a high volume of inbound calls and emails, professional phone etiquette is imperative

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Excellent verbal and written communications skills

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Excellent computer and customer management software skills required

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively, you will be multitasking multiple projects

Bilingual

Bilingual in Spanish is a plus