Customer Service Representative (Remote)

Position: Customer Service Representative Location: RemoteJob Type: Full-Time Company: Village Capital & Investment LLCAbout UsVillage Capital & Investment LLC is a nationwide mortgage lender specializing in FHA, VA, and USDA loans. We are dedicated to providing a quick, efficient, and high-quality mortgage loan process to our customers and partners. Headquartered in Henderson, NV, we work with loan originators, brokers, and correspondents to offer competitive rates and exceptional service.Job SummaryVillage Capital & Investment LLC is seeking a motivated and detail-oriented Customer Service Representative to join our growing team. In this role, you will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring each interaction reflects our commitment to outstanding service. This position is based in Henderson, NV with remote opportunities for candidates residing in North Carolina, South Carolina, Alabama, or Georgia.ResponsibilitiesReceive inbound calls from current and potential clientsMake outbound calls to follow up on issue resolutionAssist customers with basic mortgage needs and aim for one-call resolutionBuild rapport and engage in meaningful conversations to support the client's mortgage needsPartner with internal and external departments to resolve customer issuesMaintain confidentiality and uphold company standardsBenefitsCompetitive starting wageMedical, Dental, and Vision insurance401(k)1 week of paid trainingDaytime schedule: 8:00 AM - 5:00 PM, Monday-FridayFull-time consistent schedulesOvertime opportunities availableRequirementsHigh school diploma or equivalent (Preferred)1 year of computer skills (Preferred)1 year of customer service experience (Preferred)Excellent phone etiquetteAbility to remain composed during stressful situationsStrong work ethic and attention to detailProficiency in Excel, Word, Gmail, Google tools, etc.Teachable, personable, outgoing, and dependableStrong organizational skillsExceptional verbal and written communication skillsCommitment to confidentialityAlways seeking to improveShifts Available8-hour shiftDay shiftMorning shiftIn Summary:If you are looking for an opportunity to contribute to a growing organization that values your skills and expertise, we want to hear from you. At Village Capital & Investment LLC, we believe in fostering a supportive and inclusive work environment that encourages professional growth. Apply today to take the next step in your career with us!